Delivery Manager, CRM in Malmesbury

Delivery Manager, CRM

Job description

About the role

  • Leading a team of Agile Project Managers to deliver technical solutions to support Dyson’s big CRM ambitions.

  • Develop and maintain a rolling backlog across the Platform for Business and IT change, challenging benefit and priority where required.Working with Product Owners, Technical Architects and Operations to ensure the right solutions are developed and implemented successfully.

  • Working with cross-functional teams within a software practice ensuring that the work fed into, and processed through the development scrum teams is of the right technical quality.

  • Partnering with the Project Management team on all web application projects to ensure they are properly scheduled and resources assigned.

  • Collaborating with marketing and new product development teams to understand and solve their web based application needs, including maintaining and modifying existing applications along with creating new applications as required by the business.

  • Ensuring that all web based applications are operationally maintained and up to date and adhering to non-functional requirements such as performance or security.

  • About you

  • Salesforce and similar platforms. 
  • SAP/ S4, SAP CRM, SAP Hybris commerce, Mulesoft.
  • Knowledge of Java Spring software.
  • Line management experience
  • Professional experience with programming languages and cloud hosted services
  • Strong leadership abilities
  • Powerful change agent
  • A visionary with a proven track record in strategic planning, individual/team development and service delivery
  • Possess solid matrix management skills
  • Strong customer experience focus
  • Previous team performance management experience
  • Experience of delivering large-scale systems and applications
  • Strong troubleshooting and problem-solving abilities
  • Anticipates project needs before they arise; prioritises multiple tasks effectivel
  • Ability to communicate clearly with technical and non-technical stakeholders
  • Experience of building and managing Scrum teams
  • Experience of working with collaboration tooling such as Jira, Confluence, Slack, MS Teams
  • Ability to hire, motivate and develop highly capable teams
  • Experience of working with enterprise-scale partners as well as niche vendors
  • Experience of working with globally-distributed, diverse teams
  • Strong experience of planning large backlogs of requirements across multiple platforms and vendors
  • Benefits

  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sport centre
  • Free on-site parking 
  • Subsidised café and restaurants
  • Discounts on Dyson machines
  • Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Customer Service Jobs | Casual / Part Time Jobs | Other

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