Description
Japanese Speaking Customer Service Advisor
THG Culture:
The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences, and we are hungry for more.
Our culture celebrates original thinkers, tech pioneers and skilled technologists. A group of over 4,000 diverse, smart thinkers – our people are unquestionably our strength. An environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results. Our culture is one of a kind, recognising great achievement with great reward.
Role Summary:
Customer Advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that any complaints and queries are resolved quickly. We are constantly expanding our global e-commerce platform which is powered by the world’s largest brands, such as Myprotein, lookfantastic, Skinstore, Illamasqua, Coggles and Pro Bike Kit.
We want all of our employees to be passionate about the brands they work for, so we provide on-going training to develop product knowledge and confidence. We are looking for sales driven individuals with a passion for customer service.
Requirements
What will I be doing?
• Working within the International Customer Service Team responding to customer’s queries via telephone and email
• Handling overflow contacts from the UK team
• Responding to queries received via Social Media or Live Chat if required
• Assisting with quality scoring
• Occasional translations may be required
• Striving for first time resolution
Required skills and experience
• Fluency in Japanese both written and spoken is essential
• Candidate must also be fluent in English
• Professional and friendly telephone manner
• Attention to detail
• Excellent listening skills
• Flexible, reliable and trustworthy
• Able to work under pressure
Benefits
Please note - This role is to start in October 2020
Hours: 42.5
Location: Northwich, CW9 7RA (Please note that you will need to have a valid working visa as no sponsorship available)
Salary: Competitive + Sales Commission + Bi-annual bonus
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