Customer Service Advisor in Birkenhead

Job description

Call Centre Customer Service Advisor Moonpig - Birkenhead

The details:

* 40 hours per week, 5 days out of 7
* Monday - Sunday between 9am - 6pm*
* £8.72 per hour
* Temp ongoing and potential opportunity to go permanent
* Weekly Pay
* Free parking and excellent transport links
* Start date: January

We are currently seeking candidates to work within a large outsourced contact centre based in Birkenhead. Previous experience, such as working in a call centre environment, would be beneficial, however not necessary.

*The hours are currently Monday - Sunday 9am - 6pm however this has only been changed due to covid19 once it goes back to normal the opening hours are Monday - Sunday 8am - 7pm.

The main duties and responsibilities of the role include:

* Taking high volume inbound calls and emails in a call centre working on a retail campaign for a well known greeting card company
* Responsible for all general customer relations and queries by email
* You will be the first point of contact for customers dealing with inbound queries in relation to the customer's accounts and orders
* Updating call notes on the system
* Changing any details on their account and sending out any information they may require

What we are looking for:

* Previous customer service experience is essential
* Excellent communication and organisational skills
* IT competent

You don't need to have retail customer servicer experience to be successful in this role. All we ask is that you have worked in customer services and have a passion for it.

If you're confident and enthusiastic and have the personality to charm customers, then we'd love to hear from you. Get in touch today email sophie.ackers@search.co.uk with your CV. Full training is provided.

Extra information

Status
Open
Education Level
Other
Location
Birkenhead
Working hours per week
4 - 40
Type of Contract
Casual / Part Time Jobs
Published at
01-02-2021
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Customer Service Jobs | Casual / Part Time Jobs | Other

Apply now

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