Customer Service Advisor in Birkenhead

Job description

Call Centre Customer Service Advisor Moonpig - Birkenhead

The details:

* 40 hours per week, 5 days out of 7
* Monday - Sunday between 9am - 6pm*
* £8.72 per hour
* Temp ongoing and potential opportunity to go permanent
* Weekly Pay
* Free parking and excellent transport links
* Start date: January

We are currently seeking candidates to work within a large outsourced contact centre based in Birkenhead. Previous experience, such as working in a call centre environment, would be beneficial, however not necessary.

*The hours are currently Monday - Sunday 9am - 6pm however this has only been changed due to covid19 once it goes back to normal the opening hours are Monday - Sunday 8am - 7pm.

The main duties and responsibilities of the role include:

* Taking high volume inbound calls and emails in a call centre working on a retail campaign for a well known greeting card company
* Responsible for all general customer relations and queries by email
* You will be the first point of contact for customers dealing with inbound queries in relation to the customer's accounts and orders
* Updating call notes on the system
* Changing any details on their account and sending out any information they may require

What we are looking for:

* Previous customer service experience is essential
* Excellent communication and organisational skills
* IT competent

You don't need to have retail customer servicer experience to be successful in this role. All we ask is that you have worked in customer services and have a passion for it.

If you're confident and enthusiastic and have the personality to charm customers, then we'd love to hear from you. Get in touch today email with your CV. Full training is provided.

Extra information

Education Level
Working hours per week
4 - 40
Type of Contract
Casual / Part Time Jobs
Published at
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Casual / Part Time Jobs | Other

Apply now

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