1st Line Customer Service Advisors
£9.20 per hour
Our client is seeking candidates to provide support to their customers with the resolution of general queries. You must have excellent Customer Service and IT skills and good customer service skills. Initially you will be working remotely from home and full training will be given.
* Answer incoming calls from customers requiring support on the products
* Create and assign tickets in the CRM system for relevant teams collating information to support investigation and resolution
* Take a first contact resolution approach, carrying out an initial Investigation and resolving queries using available resources
* Escalate more complex queries to the 2nd Line Support team where appropriate
* Consistently achieve individual and team targets including Net Promoter Score and quality
* Prioritise daily workload and take ownership for meeting customer SLA’s
* Positively contributes to the team environment, supports others, and works towards shared goals
* Demonstrates the values and promotes the company brand in a friendly and professional manner
* Ability and desire to progress through competency framework
* Takes ownership for continually developing product knowledge and expertise
* Complete all mandatory training (current data protections modules)
* Excellent communication skills is essential for this role
* Experience within a Customer Service or Helpdesk environment would be ideal
* You must be able to work under pressure in this very busy and fast paced role!
You will need to be an excellent team player with the ability to pick things up quickly. This is a temporary contract for initially 3 months but the role may be extended. Full training will be given and we are looking for commitment to the duration of the contract. The role is to start immediately.
Due to the high volume of applications, if you do not hear back from us within a week, your application has not been successful. Many Thanks
Role: 1st Line Customer Service Advisor
Job Type: Temporary
Location: WN5, Greater Manchester,
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