Junior / Graduate Cloud Operations Engineer. Security Clearance required - NSC
Are you interested in being part of a high performing, customer obsessed support team which delivers high value to customers in their endeavours with Oracle Cloud Infrastructure (OCI)? We are expanding our UK team supporting OCI Services. The team’s primary responsibility is to diagnose, debug and resolve customer reported issues on all PaaS/IaaS services at levels 1-to-3, working in partnership with customers, cloud operations, product support and development teams. You will continually exercise and grow diverse skills, as you deliver the highest quality support possible to customers. This is an expanding business for Oracle and opportunities will be available.
Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers to blending system admin, incident command, customer support and NOC engineering disciplines. You’ll be part of a dynamic team that learns broadly how our cloud platform works so you can be the bridge between product engineering and our partners.
We are looking for keen and eager technology enthusiasts with a thirst to develop their careers within OCI. As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.
This role will support Oracle’s dedicated UK Government Regions 24/7 x 365.
The Technical Operations Engineer will work a 24/7 shift rotation, including nights and weekends.
The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges.
We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer’s business critical applications.
Detailed Description and Job Requirements
Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
Other Locations:GB-GB, UK-BRIGHTON, GB-GB, UK-Slough, GB-GB, UK-Bolton, GB-GB, UK-Cambridge, GB-GB, UK-Cardiff, GB-GB, UK-Bristol, GB-GB, UK-Nottingham, GB-GB, UK-Woking, GB-GB, UK-Exeter, GB-GB, UK-BLYTHE VALLEY PARK, GB-GB, UK-Belfast, Northern Ireland, GB-GB, UK-London, GB-GB, UK-Didsbury, GB-GB, UK-Sheffield, GB-GB, UK-Milton Keynes
Job Type:Regular Employee Hire
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