Customer Service Advisor - German Speaking in Manchester

Customer Service Advisor - German Speaking

Job description

About the Team


At Fanatics, our business is handled “By Fans, For Fans.” When a customer needs help with an order, we know that the right people to help are true fans themselves. Our Fan Services team is dedicated to the highest quality customer experience ensuring that the needs of our Fans are not only met, but exceeded at every turn. Shaping a world-class Fan Experience is what we strive for daily. We are a team that instills ownership at all levels of the organization and has a passion for Our People, Our Processes, and Our Fans.
Role Purpose To take customer orders and deal with customer queries in a positive and professional manner by telephone and email whilst maximising opportunities to up sell and/or cross sell products.

Responsibilities:

  • Deal with calls & e-mails at first point of contact
  • Responsibilities include dealing with enquiries from a range of customers with various questions about products and services.
  • Customer interface requires you to be courteous, helpful, professional and supportive to customers at all times.
  • Required to be a strong team player and remain calm under pressure.
  • Recognise and maximise all business opportunities, to up sell and/or cross sell products.
  • All telephone calls and emails are to be responded to within an agreed Service Level Agreement and within an agreed call length.
  • Build and maintain knowledge of products, current policies, practices, procedures and information affecting your business role.
  • To make outbound contact when required.
  • Co-ordination, communication and following processes between relevant internal departments and external businesses.
  • Achieve quality assurance levels
  • Deal with calls and emails within your specialist language/’s and also in English language.
  • Any other reasonable duties as requested by line manager
  • Knowledge & Experience:

  • Fluent in German (Essential)
  • Experience of working in Customer Service/Contact Centre environment
  • Excellent Telephone manner
  • Computer Literate
  • Working experience of customer cross-selling and up-selling
  • Interest/passion for sports/sports products
  • Benefits: · Working within a growing, fast-paced and forward-thinking business· Birthday day off· 40% staff discount· Countrywide Theme Park discount

    Extra information

    Status
    Open
    Education Level
    Other
    Location
    Manchester
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    27-01-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Manchester | Customer Service Jobs | Casual / Part Time Jobs | Other

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