Technical Support and Customer Service Advisor in Leeds

Technical Support and Customer Service Advisor

Job description

Job Description:

Support a faster national response as a Customer Service & Technical Support Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

We are looking to recruit a team of Customer Service and Technical Support Advisors who will support one of our home phone and broadband clients. Ownership of queries is so important to us; so, if you are a person who wants to resolve problems, have genuine conversations with customers all whilst working in a busy, fun call centre environment it would be great to hear from you!

What you’ll be doing:

  • supporting with inbound calls within a contact centre

  • delivering a service which makes your customers feel valued and supported

  • dealing with a number of customer questions and queries, helping to resolve problems

  • What we’re looking for:

    Experience is great, but it isn’t essential to us. The truth is we don’t have a typical employee; however, there’s a few key attributes we would like you to have;

  • Great communication skills

  • A desire to learn and develop in the role or beyond

  • Be focused on helping people and resolving their queries

  • Be determined to succeed – both for yourself and your customers

  • A decent level of IT skill and an ability to multitask on computer-based programmes

  • If there is one thing that is especially important to us it is flexibility. Our department is open from 8:00am to 8:00pm Monday to Sunday. We have 14 teams that cover the above shifts. Some shifts are early, and some are late. Shift length varies between 7.5 and 11 hours a day. A number of shifts are 5 day week, some are 4 and some are a mix of 4 days and 3 days.

    What’s in it for you?

  • Basic salary plus up to 20% bonus based not only on your performance – and no selling!!

  • Excellent employee package for home phone, broadband, mobile and TV products

  • 22 days holiday (++8 bank holidays)

  • Full training, coaching and support from day one

  • A great opportunity to progress your career

  • Access to our Perk’s at Work site which has everything from discounted cinema tickets to a Cycle to Work Scheme plus a free shuttle bus to and from Leeds City Centre every hour

  • Hours of Work

  • Rotational shifts between 8:00am – 8:00pm – Monday to Sunday

  • Training is super important, so no holidays will be authorised during the training weeks

  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Leeds | Customer Service Jobs | Casual / Part Time Jobs | Other

    Apply now

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