Administration Officer - Day & Evening Shift in Bootle

Administration Officer - Day & Evening Shift

Job description

Administration Officer - Evening & Day Shift

Location: Bootle

Start: Feb/March 2021

Job Specification:

The primary purpose of the Passport Officer post is to maintain the integrity of the UK passport by undertaking a range of administrative tasks primarily associated with the processing of passport applications. This is a role which provides the opportunity for a range of functions, as individuals will be required to work in any one of several roles (Post/Support Clerk, Post Opening, Postal Cashiering, Data Verification and Query Handling (day only). Appropriate training will be given.

Responsibilities:

  • The following is a brief outline of the responsibilities associated with all roles at A1/A2 grade related to the processing of passport applications:
  • Receive and process incoming and outgoing mail, transport mail, prepare application boxes.
  • Open postal applications, check and record envelope contents, record payment details, affix photograph to the application form and batch documentation.
  • Scan application documentation and check the data captured, co-ordinate and move applications, letters and files.
  • Validate the correct scanning and completeness of the application.
  • Correct fields in the system by comparing with the original application.
  • To both search and record files and data
  • To link incoming queries with relevant application forms
  • To correctly despatch correspondence and documents to customers
  • To work flexibly and provide support to other operational colleagues / areas as required
  • Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training - this may also include duties that are more physically demanding.

    Requirements:

    To carry out the roles effectively the successful candidates will be able to demonstrate evidence in the following criteria:

  • Disciplined Work Approach
  • Excellent attention to detail
  • Communication
  • Customer Focus
  • Adaptability
  • Managing a quality service
  • Making effective decisions
  • IT literate
  • Team Work but must be able to work on own initiative
  • Delivering at pace
  • All applicants are required to hold Security Clearance for these roles which can take 4-8 weeks to process from receipt of your application at no cost to you but you must hold a current and valid Passport to be considered for this role.

    Extra information

    Status
    Open
    Education Level
    Other
    Location
    Bootle
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    27-01-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Customer Service Jobs | Casual / Part Time Jobs | Other

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