Job description
Role
purpose:
To achieve first time call resolution on every call and promote a positive customer experience. Formally reports to the Team Performance Manager and responsible to the Team Specialist for technical queries, escalations and job coaching.
MAIN DUTIES INCLUDE:
To achieve first time call resolution on every call
To be able to empathise with our callers, maintaining professionalism at all times. Take ownership of callers enquiries Ability to capture all personal information correctly. Adhere to client's internal procedures To ensure all key performance indicators are met To adhere to company policies and procedures Strong aptitude for learning/using IT packages and databases To share best practice at all times Always be professional, courteous and helpful Respectful to others Encouraging innovation and process improvement Skills & knowledge:
Essential:
Communication skills - the role requires communication mainly via telephone. Therefore it is essential that the applicant has excellent skills in communicating. Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional. Empathy Ability to listen Accuracy Eye for detail Data entry skills Desirable:
Knowledge of data protection Understanding of the authorities processes Knowledge of services and support groups
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Prescot
- Working hours per week
- 4 - 40
- Type of Contract
- Casual / Part Time Jobs
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Customer Service Jobs | Casual / Part Time Jobs | Other
