Inbound Customer Service Advisor - Almost Immediate Start! in Prescot

Inbound Customer Service Advisor - Almost Immediate Start!

Job description

Role

purpose:

To achieve first time call resolution on every call and promote a positive customer experience. Formally reports to the Team Performance Manager and responsible to the Team Specialist for technical queries, escalations and job coaching.



MAIN DUTIES INCLUDE:



To achieve first time call resolution on every call



  • To be able to empathise with our callers, maintaining professionalism at all times.

  • Take ownership of callers enquiries

  • Ability to capture all personal information correctly.

  • Adhere to client's internal procedures

  • To ensure all key performance indicators are met

  • To adhere to company policies and procedures

  • Strong aptitude for learning/using IT packages and databases

  • To share best practice at all times

  • Always be professional, courteous and helpful

  • Respectful to others

  • Encouraging innovation and process improvement



  • Skills & knowledge:


    Essential:



  • Communication skills - the role requires communication mainly via telephone. Therefore it is essential that the applicant has excellent skills in communicating.

  • Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.

  • Empathy

  • Ability to listen

  • Accuracy

  • Eye for detail

  • Data entry skills



  • Desirable:



  • Knowledge of data protection

  • Understanding of the authorities processes

  • Knowledge of services and support groups



  • Extra information

    Status
    Open
    Education Level
    Other
    Location
    Prescot
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    08-02-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Customer Service Jobs | Casual / Part Time Jobs | Other

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