Customer Service Executive in Birmingham

Job description

Here at CDSL, our aim is to be the first choice for home appliance after sales service, spare parts and accessories.
With over fifty years of experience, we are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including Whirlpool, Hotpoint, Hoover and Bosch to name a few!

We have an exciting opportunity for a Customer Service Executive to join our ever expanding business.

The Customer Service Executive will be responsible for the performance of the CDSL independent repair network as defined by the KPI’s set by the senior management team. The Regional Network Executive will also be responsible for the all work in progress ensuring service providers comply with agreed service levels.

As a Customer Service Executive the role will involve:

  • Manage service level performance of service providers
  • Manage ongoing WIP (work in progress) to reduce aged jobs within set KPI's
  • Maintain sufficient repair capacity for contracted repair volumes
  • Support both network and service manager with key information for service provider reviews
  • Provide training support for service providers on correct Connections updates
  • Handle inbound / outbound phone calls to the department in line with KPI's
  • Closely monitor non allocated repair jobs ensuring reallocation to appropriate service provider, involving
  • As a Customer Service Executive you will need:

  • A confident, resourceful and creative individual who can operate in a challenging environment
  • Commitment to high standards of customer care
  • Experience with communicating effectively with a wide range of clients, service providers and customers
  • Competent IT training - Microsoft Office (Excel and Word), email and Internet software
  • Ability to handle sensitive information and maintain discretion at all times
  • We would be really excited if you have:

  • Experience in providing administrative / management support in an office environment
  • An understanding of the white goods/repair industry
  • AX knowledge
  • Business administration qualification
  • What we offer:

  • Free on-site parking
  • 31 days annual leave (including bank holidays)
  • Pension scheme
  • Access to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via Perkbox
  • Potential to win access to Football tickets for Birmingham City home games
  • Staff discounts on all products
  • Job Type: Full-time

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Birmingham | Customer Service Jobs | Casual / Part Time Jobs | Other

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