Technical Administrator - 10 month FTC (Part Time)
Who are we?
Pelican Business Services, based in Nailsea, provide customer services on behalf of Wessex and Bristol Water. From meter reading and billing, to collection and managing the end to end customer experience. We are proud to help our clients deliver excellent service.
We pride ourselves on making Pelican a great place to work and recently were ranked 19th in the Sunday Times Best 100 Companies to Work for in the UK!.
The role:
We have an exciting opportunity for an experienced administrator and competent computer user to join our Systems team.
You will be responsible for making sure that system maintenance and other tasks requiring manual processing are successfully completed each day. Ensuring that the processes used to carry out these activities are documented and regularly reviewed, with an eye to continually improve our processes.
You will be responsible for making sure that system maintenance and other tasks requiring manual processing are successfully completed each day. Ensuring that the processes used to carry out these activities are documented and regularly reviewed, with an eye to continually improve BSS processes.
Also, you will be responsible for coordinating tasks with other members of the BSS team and the wider Pelican Business, ie Cash Office and Finance, to make sure these tasks have been successfully preformed, as well as keeping scheduled plans current and up to date. Regularly engaging with our customers (internal and external) to guarantee that we are always providing them with the best possible experience and service.
Job Description will be provided upon application.
About you:
We are looking for a Technical Administrator to join our team on a part-time basis for 10 months to provide maternity cover.
As Technical Administrator you will assume responsibility for ensuring that system maintenance and other tasks requiring manual processing are successfully completed each day. You will also play a key role in reviewing our existing processes, identifying process improvements and adding them to our new process management system (Promapp).
You will be an experienced administrator with excellent organisational and communication skills and high attention to detail. You are a confident computer user, with experience of using Microsoft Office 365 and other business applications. You have experience of documenting and developing business processes and implementing or suggesting measurable improvements to increase efficiency and quality.
Why work for us?
It’s easy to say this is a great place to work but we don’t expect you to just take our word for it! We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement', a perfect representation of our priorities. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We feel that every aspect of your career with us is important. From interview to offer, your line manager and friendly HR team will keep you updated every step of the way. On day one, you’ll receive a warm welcome from your new team and join our unique induction programme.
Most of all, we don’t tell you what is important to you - we encourage our people to tell us. Our annual People Promises are based directly on feedback from our team members and our committees and working groups (including our Health and Wellbeing committee, our Mental Health First Aiders and our Working Parents group to name just a few) are populated by our own people, constantly looking for ways to improve the experience for our people.
#TeamPelican welcomes a diverse range of people, talent and ideas.
We are delighted to be recognised as a Disability Confident Committed employer who are inclusive in our recruitment, with a workplace that provides opportunities for all. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey. Anyone with a disability who applies for a role with us and meets the minimum criteria for the job will be automatically invited in for an interview.
We pride ourselves on our ‘family friendly’ culture and support all our team members with a number of policies and initiatives, and a range of flexible working options.
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