Customer Service Advisor in Leeds

Customer Service Advisor

Job description

Responsibilities

:
  • Handle customer contacts in a professional manner using effective communication skills
  • Diagnose generally related customer problems using process and procedural knowledge gained via specialised training, supported by an internal knowledge base
  • Problem solve reoccurring customer issues which cover varied scenarios that require judgement and decision
  • making based on the Analyst’s expertise and knowledge
  • Have a basic theoretical understanding of how both systems work and how they interface with other systems, services and partner products
  • Understand, influence and reason with users by employing technical knowledge and rational arguments to encourage action and acceptance
  • Occasionally coordinate the response to customers with other business functions throughout the company
  • Raise, prioritise and maintain accurate up to date customer records on the internal incident tool
  • Work to pre-defined KPI targets ensuring the team meets all Service Level Agreements (SLAs)
  • Identify and escalate clinical safety and information governance incidents appropriately.
  • Other tasks that may be deemed appropriate.
  • Knowledge, Skills and Experience:

  • Strong IT skills
  • Good written skills
  • Excellent communication skills
  • Ability to problem solve logically
  • Hours of work:

    Alternating shifts between 8am-4pm, 9am-5pm and 10am-6pm

    Cordant People are an equal opportunities Employer

    Cordant Group is an equal opportunities employer

    Extra information

    Status
    Open
    Education Level
    Other
    Location
    Leeds
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    27-01-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Leeds | Customer Service Jobs | Casual / Part Time Jobs | Other

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