Job description
Responsibilities
:
Handle customer contacts in a professional manner using effective communication skills Diagnose generally related customer problems using process and procedural knowledge gained via specialised training, supported by an internal knowledge base Problem solve reoccurring customer issues which cover varied scenarios that require judgement and decision making based on the Analyst’s expertise and knowledge Have a basic theoretical understanding of how both systems work and how they interface with other systems, services and partner products Understand, influence and reason with users by employing technical knowledge and rational arguments to encourage action and acceptance Occasionally coordinate the response to customers with other business functions throughout the company Raise, prioritise and maintain accurate up to date customer records on the internal incident tool Work to pre-defined KPI targets ensuring the team meets all Service Level Agreements (SLAs) Identify and escalate clinical safety and information governance incidents appropriately. Other tasks that may be deemed appropriate. Knowledge, Skills and Experience:
Strong IT skills Good written skills Excellent communication skills Ability to problem solve logically Hours of work:
Alternating shifts between 8am-4pm, 9am-5pm and 10am-6pm
Cordant People are an equal opportunities Employer
Cordant Group is an equal opportunities employer
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Leeds
- Working hours per week
- 4 - 40
- Type of Contract
- Casual / Part Time Jobs
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Leeds | Customer Service Jobs | Casual / Part Time Jobs | Other
