Customer Service Advisor in Surrey

Job description

Job Description

About the Activities

Special Fluids

  • Consignment location invoicing
  • Responsible for entering SFL orders for UK and Imported products (approx. 400 orders per month)
  • First point of contact for any customer query during the order to cash process (transport, delivery, pricing & invoicing)
  • Create quarterly vendor rating (cover)
  • Liaise with depots & customs agents for import and export paperwork preparation
  • Raise credits & debits on SAP in line with requests from Business Managers
  • Process Total Fluids invoices
  • Confirm Imports entries in the EMCS system
  • Manage certificates of analysis

  • International & General Aviation
  • Invoicing of consignment locations
  • Issue weekly & monthly General Aviation prices & follow up with customers (cover)
  • Place orders & liaise with haulier and customers
  • International Aviation refueling uploads (cover)
  • Context and environment

    About the Context and Environment

    The job holder reports directly to the Customer Service Manager and provides administrative support to the Sales teams, enabling the accurate and efficient process for orders, invoicing and cash collection, with a commitment to customer care and adherence to company policy.

    About the Job Dimensions

  • A member of the Administration team reporting to the Customer Service Manager
  • Contributes to the successful day-to-day operation of the Customer Service team’s functions
  • Point of contact for Aviation & Special Fluids customers, suppliers and internal departments
  • Candidate profile

    About the Accountabilities

  • Efficient and effective administration of the two key Customer Service processes
  • Order to cash (orders for UK & imported products to be processed, delivered, confirmed & invoiced)
  • Purchase to pay (Purchase orders for products and Goods & Services to be correctly processed & posted)
  • In relation to Health, Safety and the environment you have duty to take reasonable care of yourself and of other persons who may be affected by your acts or omissions at work, this means following company rules, training and instruction as necessary, to actively participate in achieving HSE goals and objectives and report any unsafe acts or hazardous conditions and take proactive steps where possible to prevent loss or damage.

    About the Candidate
    Good level of IT literacy, good prioritization & organization skills, good communication skills, problem solving ability, high customer care orientation, ability to work under own initiative with minimal supervision and attention to detail.
    3 years’ experience in Customer Service.

    Offer ID



    Admin Sales Support/ Trading

    Employment type

    Fixed term position

    Contract duration


    Duration unit


    Experience level required

    Minimum 3 years, Minimum 6 years


    Marketing & Services

    About us / company profile

    Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 100,000 employees: to make energy better each and every day.

    Customer Service Advisor | Total Careers

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Customer Service Jobs | Casual / Part Time Jobs | Other

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