Apprentice Customer Service Advisor in Surrey

Apprentice Customer Service Advisor

Job description

Key Accountabilities

  • Provide first response in-line with defined SLA’s in order to deliver support and meet agreed client requirements
  • Display competence with managing a large amount of client requests to provide timely resolutions
  • Seek guidance from peers and external influences to grow awareness of technologies and processes
  • Complete issues autonomously, seeking advice when required, to ensure you are working to best practice and within company guidelines
  • Provide valid and accurate information to clients in order to ensure one-touch resolution
  • Display good verbal and written communication skills to resolve issues and maintain positive and professional lines of communication internally and externally
  • Collaborate with technical and non-technical teams to provide resolutions to open issues
  • Support the analysis and preparation of reports to ensure proper monitoring and evaluation of the customer service process, as well as proactively suggesting improvements
  • Proactively contribute to the positive culture of The Floow through everyday behaviours
  • Person Specification

  • Total commitment to customer service
  • Strong attention to detail
  • Strong organisational skills
  • Great interpersonal and communication skills
  • Apprenticeship Information

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Customer Service Jobs | Casual / Part Time Jobs | Other

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