Senior Student Support Coordinator in Stockton-on-Tees

Job description

JOB OVERVIEW

Study Group is the leading provider of international education, driving success for our students and partners. We believe in a better world through education and work with universities which are as motivated by driving student success and outcomes as we are.Study Group works with leading universities across the  , , and . We nurture ambitious students from diverse academic backgrounds and prepare them for success at their chosen university through our on-campus International Study Centres.

This is a fantastic opportunity to work in the Durham University International Study Centre as a Senior Student Support Coordinator (Welfare). The Senior Student Support Coordinator (Welfare) is a key role within the Student Support Team. In this exciting job role, will coordinate the day to day running of the Welfare and pastoral provision on campus, as well as be a Deputy Designated Safeguarding lead for the centre. In addition this position will also coordinate the Welfare/Safeguarding aspect of student induction and will also support the wider Student Experience team as required. This is a job full of variety where you will engage with a number of different people including students, centre staff, University services, local authorities and external services.

KEY RESPONSIBILITIES

  • To be a Deputy Designated Safeguarding Lead (DDSL) and work closely with other DDSL’s and the Designated Safeguarding Lead (DSL).
  • To deputise for the Head of Student Support in the role of Prevent and Hate Crime Lead.
  • To coordinate the work of the Student Support Officers (Welfare) to ensure that high standards of welfare and pastoral support are available, including the daily under 18 check in, health registration, accommodation-related tasks and the partnership with the College Guardians. care, supporting students with welfare and health issues through physical, emotional
  • To provide a high level of pastoral and mental health support.
  • To take a lead role on identifying and supporting students with additional needs due to health / SEND.
  • To lead on screening medical needs, writing support plans and assisting students to access healthcare professionals.
  • To manage a caseload of students, providing support where appropriate.
  • To coordinate the planning and implementation of an annual schedule of welfare events and promotional activities, liaising with external agencies to actively engage students in the promotion of health and wellbeing.
  • To attend meetings with external agencies/organisations, including; care providers, the crisis team, College Guardians, the local council and the police and fire brigade.
  • To deal, when required, with out-of-office hours queries regarding student arrivals (to be part of the ‘on-call’ rota for arrivals).
  • To be a member of the Escalation Team and be part of the on-call rota for emergency situations.
  • When required, deal with welfare-related issues out of normal office hours.
  • EXPERIENCE

  • Experience of providing welfare, emotional and pastoral care to students or young adults. (Essential)
  • Event or project management experience (Essential)
  • Level 2 Safeguarding (Essential)
  • Experience of working in administration (Essential)
  • Knowledge of data protection regulations (Essential)
  • KEY BENEFITS

  • Competitive salaries
  • A 25-day holiday (For full time) allowance that is not restricted to outside of term time.
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.
  • ABOUT US

    Study Group is the leading provider of international education, driving success for our students and partners. We believe in a better world through education and work with universities which are as motivated by driving student success and outcomes as we are. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

    Extra information

    Status
    Open
    Education Level
    Other
    Location
    Stockton-on-Tees
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    27-01-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Customer Service Jobs | Casual / Part Time Jobs | Other

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