Junior Data Analyst in Walsall

Job description

Job Description

RAC are now recruiting for a Junior Data Analyst on a 3-month Fixed Term Contract basis . This is a fantastic opportunity for someone who is looking to gain exposure with a well-known UK Brand and develop their analyst skills further. You can expect to be working across our Branded Contact Centre and putting your outstanding Excel and analysis skills to great use.

As a Junior Data Analyst with the RAC, you will be extracting and mining raw data in Excel from daily cases that are logged across our CRM systems, as well as creating new formulas and interpreting data to produce accurate presentation decks. As part of the role, you will be reporting your findings into the insight team and the Branded Contact Centre partners to develop and maintain the capability in this area. Through your hard work and strong working knowledge of Excel, you will be helping to identify business trends and reporting outputs of management information to ensure business targets are met.

While this role is usually based in our Bescot office, our teams are currently working from home. There may be a requirement to be in the office occasionally when it is safe to do so, we also may be able to offer flexible working in the longer term.

Role purpose
  • Provide data integrity checks and make available accurate BI to the business including additional data insights and integrity checks.

  • Undertakes detailed analysis of data and mining for insights and employs modelling techniques that offer actionable marketing benefits, informing the insurance strategy

  • Take ownership of enquiries and requests, providing timely resolution

  • Carry out investigation analysis on any issue raised and resolving them by using a variety of resources

  • Document, track, communicate and escalate issues

  • Analysis of system data and produce sub-categorisation to allow further insight

  • Use of CRM systems to run various reports to support core team, and support automated processes/dashboards built by Senior Analyst

  • Produce presentations with easy to understand insight/visuals for our clients

  • Provide support to Insight Support Analyst with general day to day data and reporting requirements

  • Extract reports and manipulate in Excel with the use of formulas, pivot tables etc to help produce detailed insight

  • Provide business area with effective insight and analysis, and be able to report findings back in a clear and precise manner to the wider team

  • Identify quality issues within case logging and feed these back into the wider insight team

  • Skills, Knowledge and qualifications

    We are looking for someone who has extensive knowledge using Microsoft Excel, with the ability to use various basic Excel formulas (VLOOKUPS, COUNTIFS/SUMIFS) and experience of using Pivot Tables. In addition, you will also need to be confident using Microsoft PowerPoint as you will be collating your data into PowerPoint decks and reporting your findings back into the Insight Team. You can expect to be dealing with multiple stakeholders internally and externally across the business so will need to be confident when communicating and presenting your findings back. The ideal candidate will have previous experience in a similar data analysis role; however, this is not essential. RAC can be a very fast paced environment, so you need to be comfortable working towards tight deadlines and multi-tasking, whilst still providing solid and accurate analysis.

    We know that sometimes when reading through a job advert, you can be put off applying if you don’t meet all the criteria or feel you don’t have enough experience. If this role looks appealing to you and you are looking to join a fast paced and growing organisation, we would welcome your application!

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Walsall | Customer Service Jobs | Casual / Part Time Jobs | Other

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