Summer Scholar Relations-Scholar Experience Team in Swindon

Summer Scholar Relations-Scholar Experience Team

Job description

Scholar Relations-Scholar Experience Team  

Scholar Relations   

The Scholar Relations (SR) staff are members of the Scholar Experience Team and are responsible for the total customer experience; from logistical implementation to being available for any student or other customer that needs individual attention. Work may include: attending to students’ individual needs, interacting with and supervising students, working overnight to provide a student individual attention for any reason, communicating with families, vendors and key contacts, working behind the scenes to ensure that all events run smoothly, performing administrative tasks such as filing paperwork, overseeing a program’s in-field social media initiatives, being responsible for program equipment (i.e. cars, communication equipment) and monies, and other responsibilities as assigned. This position is physical; including heavy lifting and walking/standing for long periods of time. Scholar Relations team members report to the Scholar Relations Lead (for programs that have that position), otherwise the Program Lead. 

Responsibilities  

  • Monitor the safety and whereabouts of students at all times
  • Be knowledgeable of all policies and procedures and assist in their enforcement, including student conduct and dress code 
  • Collaborate with families and with students regarding any concerns including medical issues, homesickness, and special needs while at the program according to policy guidelines with guidance from program management 
  • Interact with parents and scholars in a customer service-friendly manner 
  • Identify and solve any logistical problems that arise efficiently and professionally 
  • Manage safe and efficient transportation of scholars and staff during program, using program vehicles 
  • Ensure all dietary needs are accommodated 
  • Attend to personal needs of scholars for the entire program on an “on-call” basis 
  • Provide nighttime program support (overnight SR only) and coordinate with the Program Office Assistant to maintain tasks from the day and prep for the morning 
  • Facilitate check out and visitation for students and assist program visitors when necessary 
  • Document all student and parent interactions based on policies and procedures 
  • Support with regular attendance checks and a nightly room check ensuring that scholars are safe and accounted for as needed 
  • Follow accounting procedures for program related expenses 
  • Alternate with other team members to lead activities during social/recreation time 
  • Attend daily staff meetings 
  • Work closely, cooperatively and amicably with all staff members 
  • Assist with on-site set up and take down at the end of each session as well as at the end of the cycle 
  • Perform other duties as determined by the program leadership 
  • Scholar Relations Qualifications  

  • Bachelor’s level education or current student 
  • Previous experience working with the age group of the program (elementary, middle school, or high school students) 
  • Background in psychology or counseling is preferred 
  • Must be able to bend and lift boxes up to 50 lbs. and walk various distances on site 
  • Ability to exercise good judgment and solve problems 
  • Maturity and professionalism 
  • Excellent customer service skills 
  • Ability to set expectations for and enforce appropriate student behavior 
  • Some positions include driving the program vehicle, qualifications to drive the program vehicle include a valid US driver licenses and being 21 years of age 
  • *For Advanced Emergency Medicine, Stanford program – Must be currently accepted Medical Student or similar medical professional
  • Health & Safety Responsibilities   

  • Clean and sanitize equipment and spaces
  • Perform temperature checks
  • Be around large groups
  • Wear a face mask and any other PPE as required while performing all duties throughout your assigned workday
  • Model best practices for staying healthy throughout the program
  • Enforce health and safety guidelines among scholars and staff
  • Responsibilities and Requirements for this role may adapt and adjust with any new Local/State/Federal/Venue guidelines as well as recommendations and requirements from the Center for Disease Control and Prevention (CDC) for General Health & Safety. If there are any changes to the responsibilities or requirements of this position, you will be informed prior to your start date. 
  • Compensation & Benefits  

  • Seasonal Team members enjoy the experience of working with like-minded professionals, passionate about helping every student realize their career and life aspirations.
  • Additionally, Envision offers: 
  • Accredited pre-program training on topics such as: operational excellence and scholar safety. 
  • Continuing Education Certificates for educators, program leads, administrative and support staff (for eligible staff who attend training) 
  • Compensation paid bi-weekly 
  • Housing and meals during program sessions 
  • Successful Candidates  

  • Are high energy, flexible, and able to work extended days and hours 
  • Reside at the program site 
  • Can complete a mandatory training program prior to working first session 
  • Can pass a mandatory background check 
  • Are eligible to work in the United States 
  • ** Envision’s programs are held on college campuses and at conference centers across the United States. Positions could be based at any program location. The approximate start date in 2021 is June 15th ** 

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    Extra information

    Status
    Open
    Education Level
    Other
    Location
    Swindon
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    30-01-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Swindon | Customer Service Jobs | Casual / Part Time Jobs | Other

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