Customer Service Advisor
£8.72 per hour
40 hours per week / Full time / Permanent role / performance related bonus
Monday to Friday (11:00 – 20:00) and 2 Saturdays in every month (09:00 – 11:00) and you will get this time back off in lieu.
The induction for this role is for 2 weeks starting on the 8th Feb / Monday to Friday / 09:00 – 17:00
Hargreaves Recruitment are working with a great company in the heart of Leeds who, now more than ever, have a pinnacle role to play in the worlds current pandemic and the Customer Service Advisor is one of the most important and critical roles in the business. To be a great Customer Service Specialist there are certain key factors that are essential.
The role will primarily be to manage existing customers accounts, make outbound calls, debt resolution and ensuring customer satisfaction. You would be expected to deliver the highest possible standard of customer service while demonstrating a calm, polite and confident telephone manner and adhering to all company procedures. You will be trained to be multi-skilled across the different disciplines involved in dealing with each of the individual company’s customers, you will be responsible for making out bound calls dealing with all inbound calls in accordance with their individual requirements.
Communication is essential, but doing it right means creating a rapport with your customers. Customers want to be treated with respect, and that means your customer service advisor must focus on putting people first.
Customer service is about listening. It means devoting your undivided attention to the customer, listening carefully to their needs and responding effectively to what they need.
Teamwork in customer service is one of the most important aspects of the job. You will be on the phone to customers for much of your time, but you will be a part of a team, and you will need to be able to work effectively in that team.
* Answer incoming calls and make outbound calls through a dialler
* Manage and resolve customer queries
* Provide information to customers
* Research, identify, and resolve customer disputes processes and procedures
* Upselling products and services
* Other duties as assigned
Role: Customer Service Advisor
Job Type: Permanent
Location: Leeds, West Yorkshire,
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