Unfortunately, this job is not active.

French & Spanish Customer Service Executive in Rugby

French & Spanish Customer Service Executive

4 - 40 hours per week

Job description

Temporary Tri-Lingual Customer Service Executive, Rugby Salary £23,500 plus shift allowance after training period.

This is for the French, Spanish and Italian market – Truck Division. You will be fluent in English and 2 other languages a combination of 2 of these languages: Spanish French or French Italian. This is an ongoing temporary contract.

A new opportunity has arisen for a motivated, enthusiastic person to join an existing team of co-ordinators. This role is involved with the truck side of the business and breakdown contracts for trucks, regarding this.

The main purpose of the role is to provide a first class service to all the customers and you will be key to ensuring that from start to finish each breakdown is handled with efficiency and care upholding the company’s reputation for operational excellence.

Duties skills

·Receive and log customer requests for Emergency Roadside Assistance

·Maintain proactive communication with respective dealers and customers at all times

·Source and negotiate solutions to resolve breakdown cases

·Establish contract commitments relative to all vehicle breakdowns

·Develop a clear understanding of the obligations and services offered

·Ensure sufficient financial funds are secured to cover all work undertaken

·Monitor the quality of the breakdown case and identify corrective action where appropriate

·Develop and maintain a proactive working relationship with all employees and customers

·To act as a mentor in support of new members of the team when required

·Logistical parts support for Parts Helpdesk out of hours service

·Computer literate

·Ability to work on own initiative without supervision, often under pressure in a challenging environment

·Customer focused with a logical approach to problem solving and decision making

·Excellent communication skills

·Can demonstrate a positive 'can do’ attitude

·A positive approach towards accepting and implementing change

·A desire to succeed and can demonstrate this through active participation in the company Development Programme (PBP)

·Works actively in accordance with the company Code of Practice

Shifts are Mon-Fri based within the hours of 6.00am – 11.00am – 40 hour week
Role: French & Spanish Customer Service Executive
Job Type: Temporary
Location: Rugby, Warwickshire,

Apply for this job now.

Extra information

Status
Closed
Education Level
Other
Location
Rugby
Working hours per week
4 - 40
Type of Contract
Casual / Part Time Jobs
Profession type
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Customer Service Jobs | Casual / Part Time Jobs | Other