Job description
Gentrack is a successful international business that has a 25+-year track record of designing, building and supporting specialist software for utilities and airports around the world. Our software solutions are leading in their fields, and it’s our people that sets us apart from other software companies.
About the role
In the role of Cloud Operations Engineer - Junior you will have an excellent opportunity to learn AWS and infrastructure as code, and be coached on new technologies. You understand that DevOps is not a team but a mindset and have a pragmatic approach to getting stuff done. You focus on continuous improvement, always looking to identify manual, repetitive tasks and collaborating with the team on improvement opportunities. You prefer to work in a team and enjoy the challenges that arise from providing a business critical 24x7 service to our customers.
Duties
Responding to and resolution of support tickets Installing and configuring Windows and Linux/Unix servers Installing and configuring databases Creating and configuring environments on virtual and cloud platforms Installing and configuring the Gentrack products on multiple platforms Diagnosing and resolving issues (with support) at a network, server, file system, database, and application level Support and maintenance of our in-house development environments Monitor system performance and perform health checks Identifying opportunities to achieve continuous improvement and repeatable processes Regular and ad hoc patching, updates of external and internal systems Maintain and support, ISO, security and business continuity processes Writing data queries for support User administration on internal and external systems Cloud Platform service operation & maintenance Operate and maintain 3rd party software solutions Monitor, Identify and Escalate Security incidents across platforms Essential Criteria
Demonstrated experience in a similar role of minimum 1+ years Operational support skills covering a variety of platforms. Working Knowledge of Agile Time spent working in team environments, particularly self-managing environments Experience installing software packages on multiple platforms. Good knowledge of TCP/IP networks. Understand relational database concepts including users and security Knowledge of best practices regarding security, networking & system management Exposure to SDL and deployment best practices Experience with provisioning and supporting Cloud platforms Desirable criteria
Exposure to orchestration & automation tools (Git, BitBucket, Ansible, Terraform, CloudFormation) Exposure to containers (Docker, ECS, lxc) Exposure to configuration scripting languages (YAML, JSON, Python) What we can offer all our employees:
24 days of holiday/year Health Insurance Life assurance Pension contribution Gym allowance Cycle to work scheme Discounted retail vouchers Fresh fruit every day End of month free drinks and pizza Social clubs an activities like bowling, mini golf etc
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- London
- Working hours per week
- 4 - 40
- Type of Contract
- Casual / Part Time Jobs
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
London | Customer Service Jobs | Casual / Part Time Jobs | Other
