North Wales Service Delivery Volunteer in Surrey

North Wales Service Delivery Volunteer

Job description

What will I be doing?

  • Contacting and meeting victims, either over the phone, at the victim’s home or another mutually agreed location and clearly explaining the role of Victim Support and empowering victims to overcome the emotional, psychological and practical effects of crime.
  • Helping people explore how their experience of crime has affected their lives and identifying ways to enable them to recover from the experience by helping them to identify their individual needs and helping them to choose options they feel are right for them.
  • Identifying situations where we cannot directly meet the needs of the victim and working with the client and the manager to make appropriate referrals.
  • Liaising with staff to arrange practical help for victims (such as lock fitting).
  • Giving information about other agencies and their procedures.
  • What skills do I need?

  • Approachable and non-judgemental manner.
  • Good listening and verbal communication skills.
  • Ability to problem solve.
  • Basic IT skills.
  • Ability to volunteer within our values, policies and procedures.
  • How much time am I expected to give?

  • Ideally you would volunteer for an average of three hours per week for a period of at least 12 month so that you can get the most out of the role and to provide some continuity to the victims and witnesses that we support. 
  • What does the training involve?

  • Foundation - this is eLearning that will take an average of 20 hours to complete over a 2-week period that can be completed at home or at a our offices.
  • Multi-crime - this is a combination of 6 workbooks and attendance at 2 workshops. This will take an average of 8 week to complete.
  • What are the benefits?

  • Full induction, one-to-one support for the role, and opportunities for excellent training and to develop new skills.
  • All volunteers have free access to the Employee Access Programme which provides free, confidential assistance with any work, personal or family issue.
  • Rewarding sense of having made a positive difference to people’s lives.
  • Learn about the work of criminal justice agencies.
  • All volunteers have free access to a wide range of e-learning opportunities.
  • Progress by specialising in supporting victims of specific crimes (such as domestic abuse or hate crime).
  • What opportunities do I get?

  • Join a team of like-minded people.
  • Contribute to our valuable work.
  • Ability to engage with the Victim Support Volunteer Panel.
  • Opportunities to join in project teams and influence development throughout the organisation.
  • Extra information

    Status
    Open
    Education Level
    Other
    Location
    Surrey
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    14-03-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Customer Service Jobs | Casual / Part Time Jobs | Other

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