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Senior Salesforce Delivery Manager in Belfast

Senior Salesforce Delivery Manager

Job description

Job description

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

The role

You will be responsible for project delivery across a range of Salesforce-related projects, from mid-sized rollouts to full scale digital transformation programmes. You will be fully responsible for delivery of one or more projects in our portfolio, handling the client and internal teams and will work closely with the commercial team during the presales phase. The role is multi-faceted and the proportion of your time spent on each aspect could vary from time to time. Responsibilities will vary from project to project but will include:

  • Be responsible for the delivery of all aspects of PwC delivery on a project

  • Where necessary work across projects in parallel

  • Develop and maintain project / programme plans

  • Run and be the point of escalation for project risks and issues

  • Run all workstreams for your project delivery including near/off-shore when necessary

  • Coach and develop the internal team on delivery processes and best practice

  • Delivery to time and budget

  • Develop and maintain a positive can do approach within the project team

  • Coach and develop the PwC delivery team to support widening their knowledge and understanding of delivery best practice

  • Ensure smooth handover from sales in to Delivery teams

  • Facilitate review of proposals as necessary during the presales process

  • Provide reporting of project performance

  • The Essentials

  • Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but you must have excellent written and verbal communication skills

  • Consulting experience, gained with a leading professional services or systems integration firm

  • Expert knowledge of Salesforce and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc

  • Proven experience in providing leadership on complex, digital and front-office transformation initiatives, working with and/or running mixed technical teams to deliver the work

  • Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives

  • Proven experience in project management including implementation of allocated projects to agreed timescales and within budget; leading discovery workshops; ensuring appropriate governance, project management methodology (Agile), process and reporting standards are applied

  • Experience in CRM and/or digital delivery

  • Solid experience in managing software application development projects

  • Ability to travel throughout the UK and overseas

  • The nice to have

  • Majority of related experience gained in one of the following sectors

    Financial Services – Retail and Commercial Banking

    Financial Services – Insurance and Investment Management

    Financial Services – Capital Markets

    Private Sector – Energy, Utilities and Resources

    Private Sector – Technology, Media and Telecommunications

    Private Sector – Retail and Consumer

    Private Sector – Industrial products, manufacturing and professional services

  • To do the job well, you should be/have

  • Honest and trustworthy

  • An enthusiastic, proactive and professional approach to work

  • Able to use initiative & work independently

  • Willing & able to work from home

  • Willing to travel as needed

  • Excellent inter-personal, listening and communication skills, both written and orally

  • Able to understand different audiences from c-level to technicians

  • Good self-management skills, to be able to stay calm and professional, and to manage own workload to meet deadlines

  • Excellent organisational skills and ability to prioritise and delegate effectively

  • Accurate and have good attention to detail

  • Able to work under pressure and enjoy a fast paced working environment

  • Flexible and willing to adapt to business requirements

  • Not the role for you?

    Did you know PwC offer arrangements as well as (ie temporary or day rate contracting)?

    The skills we look for in future employees

    All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Belfast | Customer Service Jobs | Casual / Part Time Jobs | Other

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