Senior Salesforce Delivery Manager
Job description
A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
The role
You will be responsible for project delivery across a range of Salesforce-related projects, from mid-sized rollouts to full scale digital transformation programmes. You will be fully responsible for delivery of one or more projects in our portfolio, handling the client and internal teams and will work closely with the commercial team during the presales phase. The role is multi-faceted and the proportion of your time spent on each aspect could vary from time to time. Responsibilities will vary from project to project but will include:
Be responsible for the delivery of all aspects of PwC delivery on a project
Where necessary work across projects in parallel
Develop and maintain project / programme plans
Run and be the point of escalation for project risks and issues
Run all workstreams for your project delivery including near/off-shore when necessary
Coach and develop the internal team on delivery processes and best practice
Delivery to time and budget
Develop and maintain a positive can do approach within the project team
Coach and develop the PwC delivery team to support widening their knowledge and understanding of delivery best practice
Ensure smooth handover from sales in to Delivery teams
Facilitate review of proposals as necessary during the presales process
Provide reporting of project performance
The Essentials
Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but you must have excellent written and verbal communication skills
Consulting experience, gained with a leading professional services or systems integration firm
Expert knowledge of Salesforce and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc
Proven experience in providing leadership on complex, digital and front-office transformation initiatives, working with and/or running mixed technical teams to deliver the work
Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives
Proven experience in project management including implementation of allocated projects to agreed timescales and within budget; leading discovery workshops; ensuring appropriate governance, project management methodology (Agile), process and reporting standards are applied
Experience in CRM and/or digital delivery
Solid experience in managing software application development projects
Ability to travel throughout the UK and overseas
The nice to have
Majority of related experience gained in one of the following sectors
Financial Services – Retail and Commercial Banking
Financial Services – Insurance and Investment Management
Financial Services – Capital Markets
Private Sector – Energy, Utilities and Resources
Private Sector – Technology, Media and Telecommunications
Private Sector – Retail and Consumer
Private Sector – Industrial products, manufacturing and professional services
To do the job well, you should be/have
Honest and trustworthy
An enthusiastic, proactive and professional approach to work
Able to use initiative & work independently
Willing & able to work from home
Willing to travel as needed
Excellent inter-personal, listening and communication skills, both written and orally
Able to understand different audiences from c-level to technicians
Good self-management skills, to be able to stay calm and professional, and to manage own workload to meet deadlines
Excellent organisational skills and ability to prioritise and delegate effectively
Accurate and have good attention to detail
Able to work under pressure and enjoy a fast paced working environment
Flexible and willing to adapt to business requirements
Not the role for you?
Did you know PwC offer arrangements as well as (ie temporary or day rate contracting)?
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
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