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Job description

Locations Inverclyde Service Name Inverclyde Housing Support Service Type of service Mental Health Job Type Support Practitioner Hours of work Part Time Salary £17,893 - £19,238 Job Description

Job Purposes & Core Details


  • work to the service and organisation's aims and values and promote the citizenship of the people we support.
  • deliver support to people who use Turning Point Scotland's services and in so doing contribute to the provision of the highest possible quality of social care support which meets the service specification.
  • operate at an established level of social care practice, or engaged moving towards established.
  • work to the company's values - Because People Matter
  • undertake CPD (continuous professional development with the support of your line manager and use appraisals and supervision fully.
  • keep your registration and membership to relevant professional bodies up to date and valid.
  • undertake any outstanding require qualification for registration, or if not working in a registered service qualify at the minimum of SVQ level 2 in Health and Social Care.
  • undertake any other duties or responsibilities as may be deemed appropriate to the post by the Service Manager (or nominated deputy).
  • Provide, prompt, administer medication and healthcare & wellbeing support as required
  • Main duties and responsibilities

    Support to people who use services - To:

  • provide support and assistance to people who we support in accordance with their support plans and service aims.
  • assist with initial and on-going assessments of people who we support.
  • advise people who we support in accordance with guidance from senior colleagues or in accordance with the service aims.
  • be a key worker as required.
  • maintain professional confidentiality and boundaries at all times.
  • support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
  • travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
  • have an understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.
  • Planning, policies and record keeping - To:

  • devise, review and update support plans, record events and observations and keep appropriate records as require in the service.
  • attend and contribute to service user reviews often as a key worker or as required.
  • co-ordinate elements of support in accordance with the support plan.
  • follow risk management plans, and follow and update risk assessments.
  • work with data in line with the data protection act.
  • work with and comply with standard operation (finance, operational, Health and Safety and Human Resources) and service procedures. 
  • Interactions with other people - To:

  • administer or prompting medication and ensure that medication protocols are adhered to.
  • support or buddy new staff and volunteers/those on placement to show them how your practice complies with the SSSC Codes of Practice.
  • have a collegiate approach, ask when you need support or guidance and team work with a diverse group of people.
  • manage and resolve conflict promptly and raise issues appropriately using the correct internal processes.
  • directly communicate with the families of the people we support as appropriate.
  • liaise with workers from other agencies when requested to do so by senior colleagues.
  • work in accordance with the service, meeting the relevant legislation and National Care Standards.
  • liaise with landlords and similar others on behalf of people who we support when requested to do so by senior colleagues.
  • maintain confidentiality with shared information.
  • be aware of health and safety and contribute fully to keeping my work environment, community, people who use services and myself safe.
  • Leadership - To:

  • provide buddying or informal coaching to new staff.
  • support the delivery of a specific part of the service such as group work.
  • continuously contribute to service development and improvement.
  • contribute to Turning Point Scotland.
  • keep abreast of changes or sector requirements that are relevant to you.
  • appropriately challenge oppressive or potentially abusive behaviours or practices and report any concerns quickly to senior colleagues.
  • Miscellaneous - applies only in certain services

  • to undertake sleepovers, overnight and weekends working and occasionally participate in people who we support holiday's as required.
  • to undertake training that may be technical or specialised that will benefit the service.
  • to perform lone working.
  • Service Discriptor

    Inverclyde Housing Support

    The service Turning Point Scotland Inverclyde Housing Support is designed to meet the requirements of people with complex needs arising from their mental health issues and / or substance misuse issues. The service was set up as part of the redesign of mental health services within Inverclyde, shifting the balance of care into a community based provision rather than health. Most of the individuals we support have a moderate to severe mental illness and some has difficulties in relation to alcohol and drug misuse. Some of the individuals whom we support require assistance with their personal care and social functioning. The aim of the service is to promote a safe and secure lifestyle for service users while maximising their capacity for independence and reintegration into the local community.

    The service operates 24/7 and gives support to 11 individuals in their own tenancies within a secure building, controlled and operated by support staff. The service also provides outreach supports to a number of individuals within the Inverclyde area.

    We take a holistic and person centred approach to supports which are underpinned by our values to treat each individual with respect, trust, commitment and confidentiality. Staff are trained to manage challenging behaviours, provide clear and concise information and to meet each service user’s outcomes which they set on a monthly basis.

    Desirable qualifications
  • Has completed a qualification in Social Service and Health Care at Level 6 or 7 (SCQF) or other speciality recognised by the SSSC for registration purposes.
  • Person Specification

    Essential Criteria


  • A willingness to complete a qualification in Social Service and Health Care at level 6 or 7 (SCQF) or other speciality recognised by the SSSC for registration purposes and if not already registered, to register with the SSSC within the timescale required, where relevant.
  • Experience:

  • Has experience, personal, voluntary or professional of providing social care type supports to an individual in their own home or in a social care, school or community setting.  This may be informal .
  • Has experience of undertaking tasks in a lone working environment and/or with independence and initiative.
  • Values:

  • Must be able to demonstrate an understanding and commitment to the values that underpin social care focussing on inclusion, person centred approaches and citizenship.
  • Must be able to demonstrate an understanding of the need to maintain professional boundaries between social care workers and people who use services and the role of a professional social care worker.
  • Other skills and knowledge:

  • Must be willing to develop skills used when supporting people through reflective practice, active learning, personal and professional development, supervision and feedback.
  • Desirable skills and experience


  • Has experience of providing direct supports to people who use social care services.
  • Benefits package

    We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum.

    We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary.

    We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

    As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

    The salary scale  for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

  • £17,893
  • £18,100
  • £18,288
  • £18,770
  • £19,238
  • The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

    25 days per year, plus 8 public holidays and 2 local holidays.

    Does this position require a driving permit? No will it be essential that the post holder has access to their own vehicle? No Does the post include personal care? Yes Does the post include cooking and housekeeping skills? Yes Will the service users be involved in this process? No Contact name & details Should you have any queries, please call our freephone recruitment line on 0808 164 3100

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Customer Service Jobs | Casual / Part Time Jobs | Other

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