Job description
Customer Support Advisor working for Packaging company based in Sale
Customer Services and B2B Customers
Client Details
Leading Packaging Company
Description
- Providing help and advice to customers on our products and services
- Organising the production and dispatch of appropriate samples
- Communicating courteously with customers by telephone and e-mail
- Processing orders accurately on to a computerised system and sending out order acknowledgements
- Producing job sheets, cutting lists and going out lists for the production and dispatch teams from the computerised system
- Collating all paperwork in preparation for invoicing
- Liaising with freight companies
- Investigating and solving customers' problems
- Handling customer complaints
- Making accompanied sales calls
- Support internal sales initiatives
- Personal responsibility for learning about the Company products and services and keeping up to date with any changes
- Personal responsibility for achieving training objectives (Technical training to be provided)
- Develop and ensure excellent communications, both verbal and written, between Customer Support and internal and external customers
- Foster close working relationships with associated departments eg. Sales, HR, Production, Warehouse, Accounts Etc.
- Providing help and advice to customers using Company products and services
- Communicating courteously with customers by telephone, email, letter and face to face
- Handling customer complaints
- Producing written information for customers, often involving use of computer packages/software
Profile
* Ability to take a proactive approach to overcome challenges and achieve results
* Confident decision maker
* Versatile, tenacious and people orientated
* Self driven
* Comfortable with using computers including e-mail and a specifically designed in-house system
* Good communication skills
* Ability to cope in a fast-moving environment
* Good numeracy and literacy skills
* Accuracy of inputting information
* Organised and ability to multi-task
* Excellent attention to detail
* A good planner
* "Hands on" approach to all tasks
* Technically minded
Job Offer
£18,000 plus Quarterley bonus
Compnay Benefits and Holiday Pay
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Sale
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Training Jobs | Full Time Jobs | Other
