Unfortunately, this job is not active.

Customer Service Advisor in Sale

Customer Service Advisor

Job description

Customer Support Advisor working for Packaging company based in Sale

Customer Services and B2B Customers

Client Details

Leading Packaging Company


  • Providing help and advice to customers on our products and services
  • Organising the production and dispatch of appropriate samples
  • Communicating courteously with customers by telephone and e-mail
  • Processing orders accurately on to a computerised system and sending out order acknowledgements
  • Producing job sheets, cutting lists and going out lists for the production and dispatch teams from the computerised system
  • Collating all paperwork in preparation for invoicing
  • Liaising with freight companies
  • Investigating and solving customers' problems
  • Handling customer complaints
  • Making accompanied sales calls
  • Support internal sales initiatives
  • Personal responsibility for learning about the Company products and services and keeping up to date with any changes
  • Personal responsibility for achieving training objectives (Technical training to be provided)
  • Develop and ensure excellent communications, both verbal and written, between Customer Support and internal and external customers
  • Foster close working relationships with associated departments eg. Sales, HR, Production, Warehouse, Accounts Etc.
  • Providing help and advice to customers using Company products and services
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Handling customer complaints
  • Producing written information for customers, often involving use of computer packages/software


* Ability to take a proactive approach to overcome challenges and achieve results
* Confident decision maker
* Versatile, tenacious and people orientated
* Self driven
* Comfortable with using computers including e-mail and a specifically designed in-house system
* Good communication skills
* Ability to cope in a fast-moving environment
* Good numeracy and literacy skills
* Accuracy of inputting information
* Organised and ability to multi-task
* Excellent attention to detail
* A good planner
* "Hands on" approach to all tasks
* Technically minded

Job Offer

£18,000 plus Quarterley bonus

Compnay Benefits and Holiday Pay

Extra information

Education Level
Working hours per week
4 - 40
Type of Contract
Full Time Jobs
Profession Sub-category
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Training Jobs | Full Time Jobs | Other

Register now!

Do you want to apply within one click and stay up to date on the newest vacancies that suit you? Signup as a student!

Sign up for free