If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.
As a Barclays Client Services Manager within Asset Servicing Client Interaction Group (ASCIG), you will be ensuring issues being experienced by are clients are resolved to a high standard, whilst meeting agreed SLAs, and being mindful of risk, efficiency, budget and personal conduct. As part of a wider team dedicated to the smooth handling of a number of the banks top tier clients. You will be the first point of esculation for a portfolio including Corportate Accounts, Dividends, Coupons and Conversations for a selection of Prime, CFD and PSWAP clients.
You will be accounntable for maintaining all key EMEA Client Service team controls and processes, query and relationship management of key clients/counterparties
Upholding queries and relationship management excellence at all times and be accountable for maintaining all Client Service KRI’s and KPI’s
Reviewing and improving processes, applications and techniques within the department
Managing the relationships of a number of external and internal clients, key stakeholders and accountable for fostering a mutually beneficial relationship with Asset Servicing and other key operational partners
Supporting all of the group’s stakeholders, including the firm’s Hedge fund client base, internal FO businesses, EFG including Prime, Equity/Debt trading, legal and compliance, Counterparties, Agents/Vendors and Operational Partners
Analysing complex problems as they relate to Asset Servicing events and execute a plan to deliver effective tactical and strategic solutions understanding of broader business strategy and apply this lens when making functional decisions
What we’re looking for:
Understanding of all processes, applications and techniques within one, some, or all aspects of Asset Servicing: Voluntary Corporate Actions, Mandatory Corporate Actions, Dividends, Income, Conversions
A track record of demonstrating superior client service skills
Excellent communication skills, ability to influence internal and external stakeholders and confidence in communicating with senior management, with the ability to quickly adjust communication and presentation style to suit the audience
Strength in manipulating data within Microsoft office packages and presenting them concisely and clearly in Power Point
A true Asset Servicing expert within multiple product areas
Familiar with wider financial services landscape, including regulation, utilities and vendors
In the heart of Canary Wharf, our office at 5 North Colonnade boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
Interested and want to know more about Barclays? Visit for more details.
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.
Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
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