If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.
Technical Customer Service Associate
Coventry
As a Barclays Technical Customer Service Associate you will deliver an exceptional customer and client experience, and strengthen relationships by effectively engaging with customers and clients on their terms within a multi-channel environment. Your role will investigate emotive customer and client queries, concerns and complaints relating to technical financial service products of varying complexity. This is a full time role, working Monday – Friday 9am – 5pm.
Our customers’ expectations are changing, and so is the way they are choosing to manage their money. We’re responding by adapting our approach to customer service and the way we support our colleagues to serve our customers’ needs. To support you in the role, we’ll be launching a new personalised learning approach in the coming months – allowing you to take on broader responsibilities, learn about additional products and services, and progress into new roles.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
What will you be doing?
• Taking ownership of technical and complex complaints and those where litigation may commence and respond to external stakeholders including the Financial Ombudsman
• Investigating technical and complex customer /client queries concerns and complaints on a range of regulated and non-regulated Wealth management products
• Supporting leaders with high profile and complex/technical customer scenarios where the business is struggling to find solutions, through escalation and collaboration
• Carrying out bespoke redress methodologies and create bespoke calculations for investment complaints and take into consideration any appropriate tax legislation
What we’re looking for:
• Extensive experience in financial regulated and non-regulated products including advisory or discretionary investments, pension investments, trusts and structured credit agreements
• Experience in delivering exceptional customer/client interactions in a professional and caring manner
• Good communication skills both verbally and in writing and the ability to gather information and deliver outcomes clearly and effectively
• A collaborative approach to finding solutions, maintaining positive relationships with teams and departments across the Barclays group
Skills that will help you in the role:
• Ability to present well-reasoned arguments at a senior level including Chief Executive Officers (CEOs), Managing Directors, and to legal specialists, accountants and solicitors.
• Excellent planning and organisational skills with a strong attention to detail
• Complaints handling experience
• Ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution
Where will you be working?
Our Westwood Park site Coventry offers a warm and friendly environment spread over 2 buildings. You will have access to our on-site staff restaurant and free parking. There are excellent local transport links, the train station is within walking distance from the site and there are also good bus links into the Business Park.
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