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Service Delivery Specialist in Leicester

4 - 40 hours per week

Job description

Service Delivery Specialist


We are looking for provisioning specialists to join our UK team based at our offices in Leicester, this role will work as part of our teams spread across the UK & US offices who support customers across both locations.

 

After signing up for the CloudCall service, the Service Delivery Engineer will be the primary contact for a customer during their setup and implementation. Maintaining a high level of communication at all times, the Engineer will translate the customer’s order and any supporting documentation into a live service.

 

The Service Delivery Engineer role is a broad one, covering setup and configuration of the CloudCall service, hardware ordering and configuration, scheduling and arranging number porting and guiding a customer though networking changes required to support the service. As such this role requires project management skills and any expertise in this area would be a definite advantage.

 

The CloudCall platform is designed to be “self-service” and a key part of the engineers’ role is training. The engineer will train our customers on the usage and configuration of the system and its portal in order to ensure the customer is confident in its usage. Training sessions are ordinarily delivered remotely, but can sometimes require onsite customer facing delivery.


Key Primary Responsibilities:

  • Maintain an excellent knowledge of the CloudCall product and services portfolio in order to better furnish the customer’s needs
  • Provisioning number re-directs, IVR’s, outbound dialling
  • Setting up Softphones and headsets
  • Advising Customers on IP network configuration (firewall ports, QoS)
  • Ordering, Provisioning and shipment of hardware (phones, routers and firewalls)
  • Providing structured training sessions to our customers
  • Arranging and scheduling number porting
  • Provide Logistic support – organise end to end pick-up and delivery of equipment


Essential Skills and Experience:

  • Training Experience
  • Direct customer contact, both over the phone and face-to-face
  • Confidence and enthusiasm
  • Excellent verbal and written communication
  • Excellent telephone manner
  • Attention to detail and accuracy
  • Ability to prioritise and manage own workload
  • Pro-active approach to process improvement and documentation


Desirable Skills and Experience:

  • Previous licence-based services experience
  • Project management
  • Previous Telecoms Experience (ideally VOIP)
  • University degree (or equivalent) (Not essential)
  • Qualifications in written/verbal communications
  • Previous experience with CRM platforms

Extra information

Status
Closed
Education Level
Other
Location
Leicester
Working hours per week
4 - 40
Type of Contract
Full Time Jobs
Profession type
Training
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Leicester | Training Jobs | Full Time Jobs | Other