Service Delivery Specialist
We are looking for provisioning specialists to join our UK team based at our offices in Leicester, this role will work as part of our teams spread across the UK & US offices who support customers across both locations.
After signing up for the CloudCall service, the Service Delivery Engineer will be the primary contact for a customer during their setup and implementation. Maintaining a high level of communication at all times, the Engineer will translate the customer’s order and any supporting documentation into a live service.
The Service Delivery Engineer role is a broad one, covering setup and configuration of the CloudCall service, hardware ordering and configuration, scheduling and arranging number porting and guiding a customer though networking changes required to support the service. As such this role requires project management skills and any expertise in this area would be a definite advantage.
The CloudCall platform is designed to be “self-service” and a key part of the engineers’ role is training. The engineer will train our customers on the usage and configuration of the system and its portal in order to ensure the customer is confident in its usage. Training sessions are ordinarily delivered remotely, but can sometimes require onsite customer facing delivery.
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