Job description
£23,000 and Bonus and Benefits
We are looking for a Customer Service Advisor to join our Customer Services team at RCI.
RCI Financial Services is a wholly owned subsidiary of RCI Bank and Services which is the Renault and Nissan Groups Finance Company and is today present in in 36 countries in Europe, North Africa, South America and Asia.
We are very proud to have been recognised as one of the UK's best work places in the Great Places to Work Large Company category as well as also receiving The Great Places to Work Excellence Award for Wellbeing.
The successful candidates will have an excellent telephone manner, enthusiastic to learn and ability to provide an excellent customer service to our Dealer Network and Account Managers. You will be the proactive point of contact between RCI and our Dealer Network, processing proposals from underwriting to live agreements.
Reporting directly to your Operations Team Leader, you will be a proactive point of contact between RCI, its customers and our suppliers, both internally and externally. You will administer all tasks and job functions accurately, within timescales and be focused on achieving objectives and targets. By building strong working relationships you will be able to work transversely across the business and continually improve processes, reduce and monitor costs and minimize losses to RCI.
Key Responsibilities..
- Demonstrate the Renault Way values and actions
- To positively promote Renault / RCI and alliance and its values and help grow the business
- Respond to all Customer and Supplier enquiries in an efficient and courteous manner
- Effectively handle inbound & outbound calls whilst maintaining high service levels
- Call quality to be in line with expectations as set out and measured in call monitoring standards
- Develop a good working knowledge of the principles of Electric Vehicle battery hire
- Develop a good working knowledge of the principles of Contract Hire/Fleet
- Ensure good levels of commercial awareness to enable good decision making
- Maintain knowledge of RCI products and services
- Work transversely across Operations and throughout the business supporting your colleagues in other areas.
- Accurate maintenance and administration of RCI systems
- Actively participate in one to ones and team meetings
- Ensure department Service Quality Commitments (SQC’s) and Key Performance Indicators (KPI’s) are met whilst also maintaining high service levels and standards
- Comply with all company procedures and standards
- Protect the company at all times from fraud and financial exposure
- Provide sufficient warning of any difficulties encountered and offer possible solutions
- To comply with all relevant legislation at all times such as Consumer Credit Act, Money Laundering Act, Data Protection, FCA, FOS and the FLA code of practice.
Knowledge and Skills Required..
- Exemplary telephone manner and communication skills
- Accuracy
- Excellent negotiation skills
- Ability to work autonomously and under pressure
- Good standard of numeracy
- Pro-active approach to problem solving and decision making
- Prioritisation, Organisational & Ownership skills
- Flexible & Resilient
- Computer literate
In return we offer full training, a competitive flexible benefits package, which includes an employee Loan plan car scheme, along with a very competitive 27 days annual leave - plus 1/2 day on Christmas eve and 1/2 day on New Year’s eve.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Rickmansworth
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Training Jobs | Full Time Jobs | Other
