IVA Customer Service Advisor in Manchester

Job description

Bridgewater Finance Group are one of the UK’s most well-established financial solutions providers. Established 14 years ago, we live by the group’s vision of valuing our customers time, experience, and peace of mind. We provide ethical and customer focused financial solutions. Companies within the group are fully FCA authorised and licenced by the Institute of Chartered Accountants in England and Wales.

We are perfectly located to major transport links, as we are just 9 minutes’ walk from Piccadilly and opposite Oxford Road Train station. St. Peter’s Square Metrolink is only 7 minutes’ walk, and we are in the middle of all major transport networks; including being just off the A57 with parking next door at the NCP.

We take pride in being a family and put our people and our customers at the heart of what we do. We are a company that you will be proud to work for. We offer excellent career progression, comprehensive training and development and excellent rewards and recognition programmes. We work in a brilliant environment, that is fun and where you will feel included in the company from the moment you are here.

We are looking for enthusiastic, determined and assertive IVA Customer Service Advisors to join our team. By offering the best advice to our clients, we allow people to take back control of their financial life and are ethical and customer-centric in everything that we do.

Job title Role:

• To answer and respond to inbound telephone calls from clients and ensure a positive customer experience;
• Manage inbound and outbound email communications with clients
• Manage daily diary allocation to completion
• Preparing post-appointment documentation and internal case reviews in relation to ongoing insolvency procedures.
• Ensuring that cases are progressed from commencement to closure in an efficient manner while giving clients good customer service.
• Provide advice on all aspects of the post-appointment IVA process
• Understanding of vulnerable customer needs and be able to sensitively handle challenging calls as required

Job title Experience:

• Excellent knowledge and experience of the Insolvency Industry
• Experience handling Variation Reviews and/or Annual Reviews
• Excellent telephone handling skills
• Strong time management skills
• Reliable and professional
• Excellent attention to detail
• Strong communicator
• Ability to work as an individual and as a member of a team
• Good standard of English, both spoken and written

Job title Benefits

• Market Leading basic based on experience
• Excellent working environment and team culture
• Excellent on-site facilities
• Excellent monthly reward and recognition program

Extra information

Status

Closed

Education Level

Other

Location

Manchester

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English