Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.
Our client is a well Known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; Providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counterparties and corporate customers on a day to day basis.
On behalf of this organisation, AMS are looking for a Customer Service Advisors for a 12mth contract based in Edinburgh, 175 Glasgow Rd, Edinburgh EH12 9SB
The Role;
Joining the fast-moving Financial Crime team of one of Britain's biggest banks, you will use your customer service skills to the full and enjoy genuine impact on the safety and satisfaction of their clients. Prove you have the can-do approach and commitment to customers they require and you could move into a permanent position - with a fast-moving career that could take you almost anywhere.
What you'll do;
You will enjoy plenty of variety as you manage incoming calls relating to retail and online payment disputes - building real rapport and reaching the right resolution. To succeed, you'll need to ask relevant questions, fully understand customers' concerns and involve specialist colleagues when needed.
It's an exciting customer service challenge, for which you'll receive some of the best training around, including an induction programme lasting five to six weeks plus extensive ongoing support. Whether you're an experienced customer service professional or an ambitious school or college leaver, you should be able to think on your feet whilst following agreed procedures, and you will bring the confidence to take clear and considered decisions - getting it right first time, every time.
What you'll bring
If you've worked in a Fraud and Recoveries environment before that would be great, but what's really essential to this role is your passion for delivering exceptional customer service and your positive attitude.
As a highly self-motivated person with excellent communication and negotiation skills, you'll be creative and flexible in the way you work with colleagues, and able to demonstrate genuine empathy with a customer's situation and needs.
*In return, you'll need a flexible approach to hours, as you'll operate seven-hour shifts five days a week, between 8am and Midnight, Monday to Saturday!*
Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two year's referencing.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
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