If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.
Customer Service Advisor – 6 Month FTC
Northampton
As a Barclays Customer Service Advisor you will be committed to delivering exceptional customer service and experience. In your new role, you will be focusing on customers who are in current and future financial difficulty, working with them to understand their situation, while assessing affordability. Based on these financial assessments, you will create solutions to ensure the customer repays their lending excess and returns back to sustainable terms in a way that is affordable and manageable.
You will be working 35 hours across Monday-Sunday 8am-9pm, shifts will be in line with opening hours. We offer a competitive salary between £20,000 - £22,000 based on previous experience
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
This opportunity is open to dynamic working arrangements, such as working from home, flexible or compressed hours, and part-time options. If you have a need for flexibility, please apply and discuss this with us during the hiring process.
What will you be doing?
• Identifying customer needs in order to tailor solutions, whilst ensuring the right outcome for the customer and the bank
• Ensuring vulnerable customers are identified and assisted appropriately
• Listening to customer concerns and correctly identifying their complaints to resolve first time, ensuring complaint escalation where appropriate
• Being accountable for the correct use of the systems to ensure that customers’ records are accurately maintained and up to date
• Adhering to and understanding the appropriate policies, standards, controls and limits of authority through training, coaching and appropriate communication
What we’re looking for:
• Previous customer service experience, demonstrating excellent listening skills and the ability to show empathy towards a customer's financial situation
• Demonstrable experience dealing with challenging customers in stressful situations
• Excellent numeracy and literacy skills with the ability to understand the different options available to customers and summarise with excellent attention to detail
• A team player who is able to confidently interact with others but who is also able to work independently
Skills that will help you in the role:
• Previous experience of working with customers in potential vulnerable circumstances or financial difficulty
• Experience working in a contact or call centre/ telephony/customer service environment and/ or Financial Services experience
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997.
We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.
Once you apply you will be sent a link to our Barclays Online Assessment via SHL, please make sure you check your email, as this forms part of your application. Once you have completed the test, our team will reach out to you for an initial conversation and then if successful you’ll have an interview with one of our Managers. Any questions please let us know. Good Luck!
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