If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.
Customer Service Advisor - Premier – 6 month fixed term contract
Glasgow
As a Barclays Customer Service Advisor – Premier, you’ll develop a real rapport with your customers, helping them with their particular needs and queries which could include high net worth investments. You’ll gain their trust and confidence as you establish a clear picture of their individual requirements and then liaise closely with your colleagues to identify products and services that fit the customer’s needs.
You will work 35 hours within the week, between 7am and 11pm Monday – Sunday on a rotational basis, the salary for the position is £21,750. This is a hybrid role, meaning you will be expected to work a mixture of at home and in the office during your employment. At the beginning of your assignment, you will need to be on-site to collect and setup your IT/ equipment. This should be dealt with in a day or two, but may take longer. After this, you will be informed when you can work from home and when you are needed to work from the office.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
What will you be doing?
• Putting yourself in the customer’s shoes and understanding how everyday products and services can help our customers now and in the future
• Listening to customer’s needs and building relationships and making them aware of products that may be suitable for them
• Keeping your knowledge of our products and services up to date, and knowing where to find information about them to ensure you deliver the most appropriate outcome
• Understanding the customer’s query, looking at the situation from different angles to offer the best solution
What we’re looking for:
• Experience of operating in a customer-facing or telephony role where service is paramount
• Proven ability to meet performance standards
Skills that will help you in the role:
• Excellent verbal and written communication skills
• Experience of dealing with complex customer queries and complaints
Where will you be working?
We’ve been in Scotland for 250 years, and our significance has never been as important as it is today. You can find Tay House nestled in a fantastic central city location, a short walk from both Central and Charing Cross train stations, and not far from Sauchiehall Street and Argyll Street, two of the city’s main shopping hubs. We’re committed to giving everyone the opportunity to thrive at Barclays, investing in our people, communities, and facilities – highlighted by our new state-of-the-art campus opening soon in the city centre.
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