Retail Propositions Manager in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF

About the Pets at Home Group

Pets at Home Group Plc is the UK’s leading pet care business; our commitment is to make sure pets and their owners get the very best advice, products and care. We have over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. Our business is fast-paced, innovative and fun and it's our people that make the real difference. This is a fantastic opportunity to come and work for an award winning company who put people at the very heart of everything they do.

About the role

Propositions is set to be one of our biggest areas of growth in the next three years. As Retail Propositions Manager, you will be responsible for optimising our existing retail propositions (currently Subscriptions & Easy Repeat), identifying and implementing new proposition opportunities and supporting the wider Group Propositions team.

This is a challenging role, you’ll be working in a fairly new area that is complex and operates in a highly competitive marketplace. There are no quick fixes so you’ll need to be rigorous in your approach; testing, analysing and learning as you go.

But if you’re up to the challenge this is an exciting role where the rewards are great. You’ll have the opportunity to really make your mark on our business, seeing concepts through from inception to delivery in order to drive business results, customer satisfaction and further enhance our position in the marketplace.

Key responsibilities will include (but not limited to):

• Identifying and developing new propositions which are commercially viable and support the business ambition to be the best pet care provider in the UK - helping more customers choose and stay with us.
• Optimisation of propositions through rigorous analysis and testing to ensure they meet customers’ changing needs and expectations.
• Working alongside Trading, Digital, Marketing, Formats and Ops teams to deliver a seamless multichannel journey across each of our propositions
• Creating ways to engage and reward our loyal customers with great value and convenience, retaining their future spend throughout our proposition portfolio.
• Putting customer insight at the heart of proposition design and evolution via the Data, CRM and Marketing teams
• Representing the customer and colleague voice when developing, testing and implementing propositions. New or existing
• Providing clear customer friendly processes for store, contact centre & logistics teams, ensuring right first time delivery & best opportunity to retain customers

About your experience

You’ll have a strong commercial background, ideally in proposition development, and be able to balance serving customer needs with business profitability. You’ll understand how to build both cost and pricing structures in order to make our propositions viable and profitable. Ideally you’ll have a background in a retail or services business. Experience in business development roles or in a subscriptions businesses will be a bonus.

You’ll also have a background in both shaping and then leading on the delivery of strategy.

The role would suit someone who is;

• Confident in engaging with senior leaders in an organisation
• Well versed in analysing customer and business insight
• Able to collaborate, communicate and work with a number of functions across the business
• An ‘out of the box’ thinker and respectful of the value that competitor analysis provides
• Able to identify future patterns and trends to support growth

About our purpose

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.