Job description
We are currently recruiting for Customer Service Agents to join a busy and dynamic team that is responsible for delivering a high level of customer service to scheme members.
As part of your day-to-day responsibilities, you will be communicating with customers through a combination of inbound/outbound phone calls and through email channels; ensuring all aspects of a customer's pension enquiry are resolved.
This role offers excellent training & professional development, a competitive salary and favorable working hours, with no evenings or weekend work required.
Other aspects of your role will include the following:
- Exceeding customer expectations by delivering timely, accurate service in a professional manner.
- Deliver efficient work practices by understanding and utilising Mercer software and process.
- Work as part of a team to contribute to a culture of a "great place to work".
- Work within the company procedures to maintain a high level of trust
- Meet or exceed all performance metrics as defined in your personal performance management plan
Following skills and experience:
- Excellent customer service skills
- Ability to understand customer needs and provide the correct solution
- High level of interpersonal skills and an ability to communicate across the internal and external customer group
- Skilled in listening and responding to a customer’s needs verbally and through the written word
- Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
- GCSE (or equivalent) in Maths and English
- Previous experience in a contact centre desirable
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- London
- Working hours per week
- 4 - 40
- Type of Contract
- Temporary Full Time
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
London | Training Jobs | Temporary Full Time | Other
