Job description
As a Customer Service Advisor with MyBuilder you’ll have the opportunity to really make a difference. This isn’t a call centre role - you’ll be working as part of a small, close knit team of people passionate about looking after our customers and helping them to find great tradespeople.
MyBuilder is a market leader in the UK and part of IAC, a well known New York based internet group who also own companies such as Vimeo, Match.com, Tinder, and HomeAdvisor.
If you are a real team player with bundles of enthusiasm, happy and able to work shifts that include evenings and weekends, are looking for the next step in your customer service career and would love a role where you have the freedom and support to thrive, we’d love to hear from you. We have full and part time roles available.
Benefits Of Working For MyBuilder
- Competitive salary
- Company Pension
- Health Cash Plan
- Group Life Assurance scheme
- Bonus holiday scheme
- Cycle to work scheme
- Flexible working arrangements with a mix of time working from home and time in the office
Requirements Of The Role
- You’re a real people person and love working as part of a team
- Speaking to customers comes naturally to you, you’re always happy to pick up the phone
- You’re able to respond to emails in a friendly, clear and concise manner
- You have great decision making skills, superb attention to detail and are able to work well under pressure
- You love learning new things and are committed to your own self-development
What You’ll Be Doing
- Reviewing the jobs our customers post on the website, ensuring they are matched to the best tradespeople for the work involved
- Delivering excellent levels of service, picking up the phone to chat to our customers if we need more information about their job or if they’ve reached out for support
- Responding to customer emails and processing update requests
- Moderating our Ask a Tradesman forum where our customers can get advice from tradespeople
- Supporting other departments across the business as required
Note - The role is fully home-based until we can safely return to the office within COVID guidelines after which it will be a mix of time working from home and time in the office.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Washington
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Training Jobs | Full Time Jobs | Other
