Job description
Adecco are currently recruiting for a customer service advisor to be based in Speke.
Duties
The hours for this role are Monday to Friday - Rotational between 08:00 - 17:00 Pay rate = £12.81
Ensure that at all times the UK business delivers Customer Service excellence 100% compliant with all policies and procedures. Support Head of Business Operations and wider Commercial team.
- Have good understanding of Customer Service processes and procedures
- Receiving and processing incoming customer telephone calls, orders and queries
- Seek to improve processes & ensure compliance of existing procedures
- Ideally a good knowledge of overall SAP Sales & Distribution model which will include ownership of SAP Master Data but this is not essential
- Support and work with finance and quality departments
- Process Product Technical complaints, adverse events and medical information calls
- All Creation of new customer accounts ensuring all financial controls are adhered to.
- Support and liaise with accounts team, credit checking.
- Ensure quality compliance during new account processing, from setting up new account - delivery of product.
- Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required).
Other Information
- Strong Customer Focus
- Demonstrate Confidence and professionalism at all times
- Team Player
- Collaborative
- Excellent problem solving skills
- Be open to learning new skills to deputise the Head of Business Operations
- Reliable and flexible working is vital during Key flu season
- Demonstrate good knowledge of SAP and problem solving
Skills
Key Performance Indicators
- Accuracy of order processing
- Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
- 100% Compliant with all policies and procedures
- Number of customer complaints
Education and Experience
- Educated to A level or equivalent * Excellent Administration skills * Minimum six months experience of working in a Customer Service telephone role, preferably both inbound and outbound calling. * Proven track record of building relationships with customers * Excellent SAP skills. Sales and Distribution model would be of an advantage * Strong attention to detail * Personable with a good telephone manner and excellent communication skills * Able to build and maintain business relationships and manage stakeholders expectations * Good organisational skills, able to prioritise and manage workload well
Based in Liverpool - £12.82 per hour bill rate Will need to be in the office 2 days a week in June and then 5 days a week from July. The worker cannot take any holiday in Sept or Oct as it is a very busy time for the business
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Liverpool
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Liverpool | Training Jobs | Full Time Jobs | Other
