Job description
Customer Service Roles Available with IMMEDIATE STARTS
Shift Patterns Between core hours of 8am - 7pm, Home Based Role
Here at Parasol, ( part of The Optionis Group ) we are looking to expand the heart of our business - our operations teams.
We are looking to recruit passionate and energetic customer service professionals to join our growing business.
Parasol is the UK's leading Umbrella Company established within the Optionis Group.
As a group we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce. Our solutions are market leading, and we’re always looking out for the best possible employees.
Could you be one of our best Employees? This is what you will be doing:
Key Responsibilities:
- Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
- To manage the expectations of all clients through effective communication and ownership.
- To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.
- Provide reactive and proactive support to increase the likelihood of retention.
- Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.
Person Specification:
- Previous experience in a Contact Centre environment.
- Ability to communicate clearly.
- Strong customer focus.
- Ability to be innovative and use own initiative.
- Personal workload organisational and time management skills.
- Ability to deal with difficult situations in an assertive and supportive manner.
- Ability to work as part of a team with active and valuable contribution.
- An understanding of and adherence to all confidentiality aspects required.
- An understanding of and adherence to all relevant health and safety procedures.
- Excellent computer and keyboard skills with experience of using Microsoft Office applications.
- Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.
Company Benefits:
- Immediate Starts Available!
- 4 Day Working Weeks between Mon - Fri
- 23 Days Holiday, Plus an Additional Day Off for Your Birthday!
- Holiday Buy & Exchange Scheme
- Exclusive Discounts & Offers from 'SavingsPal’ - UK’s Leading Benefits Platform
- The Opportunity to Earn Vouchers for Business Referrals & Reviews
- Casual Dress Code
- Eye Care Vouchers - Specsavers
- Private Medical Insurance & Dental Cover
- Employee Assistance Programme with AXA
Video Interviewing will be completed for these roles on an immediate basis.
Apply now!
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- London
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
London | Training Jobs | Full Time Jobs | Other
