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Online Community Moderator - Across the UK!

We strive for the best Community Standards and Brand Safety in the industry and as a Supernova Online Community Moderator, you will implement the Company’s Moderation Strategy by monitoring and moderating member-generated content to ensure that the online community is maintained as a safe and fun environment.

What are you going to do:

We want someone with moral integrity; sense of humour; proactive and confident in decision-making; and You'll need to have objective views when it comes to content monitoring and not be overly sensitive to explicit or sensitive content.

Responsibilities include:

  • Implementing the online community moderation strategy
  • Reviewing and moderating all member-generated content and member profiles (including pre-, post- and reactive moderation) including forums, comments, images, video and audio.
  • Following the Moderation Guidelines
  • Providing feedback of daily statistics, issues and outcomes
  • Regularly providing feedback from insights gained from community moderation into the Product team
  • Monitoring the in-app posts and member updates to anticipate potential issues Taking ownership of video content in alignment with client and business strategies
  • Proactively moderate and audit uploads taking the time to understand the needs of customers and the client

This is a demanding and pressurized role and we are looking for someone with very specific skills. Please read the list below and carefully consider if you have what it takes to be a moderator.

What we offer:

  • Training and ongoing support will be provided.
  • The successful candidate will be working from home using your own mobile device.
  • Opportunity to enhance your skill set.
  • This position is flexible, and you will be allocated shifts, timings are to be decided.

What we ask:

  • At least finished college A levels
  • Essential Skills Include:
  • Strong organisational and multitasking skills combined with a proactive approach to tasks.
  • The ability to pay attention to detail.
  • Knowledge of the on-line social media industry and its culture, including internet culture in general.
  • Be highly self-driven and results-oriented.
  • Be a reliable and trusted team member.
  • Have good technical understanding, including computer literacy and the ability to pick up new tools quickly.
  • Have an excellent understanding of the core principles of delivering great customer service.
  • Mental agility, critical-thinking and problem-solving skills, especially when dealing with complex and/or upsetting material.
  • The ability to stay cool under pressure.
  • Have an eye for minutiae coupled with exceptional judgment.
  • Be open to constructive feedback Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis.
  • Ability to evaluate content in line with content and business policies.
  • Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions.
  • Strong analytical and research skills with attention to detail.
  • Ability to work in fast and evolving workflows.
  • Adhere to strict deadlines.
  • Ability to maintain a high degree of confidentiality and respect and maintain the terms of our non-disclosure agreement.
  • Desired Experience and Qualifications:
  • A willingness to actively engage in continual dialogue to help boost the transparency and credibility of our moderation procedures..
  • Be interested in noteworthy social issues, breaking news, and popular trends.
  • Be familiar with internet laws and regulations.
  • Have previous experience in Social Media moderation/ community management.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Who are Supernova?

It exists to create a bright, positive, and inclusive social media experience and to share the vast advertising wealth generated by social media with charities and good causes. Our brand values are: Purposefulness, Inclusivity, Fun, Kindness.

Status
Open
Education Level
College, University
Location
Nationwide
Working hours per week
10 - 30
Type of Contract
Casual / Part Time Jobs, Evening Job, Weekend, Summer / Holiday Jobs
Salary indication
£10.00 Per Hour
Responsible for
Supernova is The Social Network that Gives Back!
Published at
25-05-2021
Profession Sub-category
Advertising / Marketing / PR , Online Marketing
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

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