What are you going to do:
We want someone with moral integrity; sense of humour; proactive and confident in decision-making; and You'll need to have objective views when it comes to content monitoring and not be overly sensitive to explicit or sensitive content.
Responsibilities include:
- Implementing the online community moderation strategy
- Reviewing and moderating all member-generated content and member profiles (including pre-, post- and reactive moderation) including forums, comments, images, video and audio.
- Following the Moderation Guidelines
- Providing feedback of daily statistics, issues and outcomes
- Regularly providing feedback from insights gained from community moderation into the Product team
- Monitoring the in-app posts and member updates to anticipate potential issues Taking ownership of video content in alignment with client and business strategies
- Proactively moderate and audit uploads taking the time to understand the needs of customers and the client
- Post interesting content and interact with followers on the site
This is a demanding and pressurized role and we are looking for someone with very specific skills. Please read the list below and carefully consider if you have what it takes to be a moderator.
What we offer:
- Training and ongoing support will be provided.
- The successful candidate will be working from home using your own mobile device.
- Opportunity to enhance your skill set.
- This position is flexible, and you will be allocated shifts, timings are to be decided.
What we ask:
- You should be registered as a university student
- Essential Skills Include:
- Strong organisational and multitasking skills combined with a proactive approach to tasks.
- The ability to pay attention to detail.
- Knowledge of the on-line social media industry and its culture, including internet culture in general.
- Be highly self-driven and results-oriented.
- Be a reliable and trusted team member.
- Have good technical understanding, including computer literacy and the ability to pick up new tools quickly.
- Have an excellent understanding of the core principles of delivering great customer service.
- Mental agility, critical-thinking and problem-solving skills, especially when dealing with complex and/or upsetting material.
- The ability to stay cool under pressure.
- Have an eye for minutiae coupled with exceptional judgment.
- Be open to constructive feedback Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis.
- Ability to evaluate content in line with content and business policies.
- Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions.
- Strong analytical and research skills with attention to detail.
- Ability to work in fast and evolving workflows.
- Adhere to strict deadlines.
- Ability to maintain a high degree of confidentiality and respect and maintain the terms of our non-disclosure agreement.
- Desired Experience and Qualifications:
- A willingness to actively engage in continual dialogue to help boost the transparency and credibility of our moderation procedures..
- Be interested in noteworthy social issues, breaking news, and popular trends.
- Be familiar with internet laws and regulations.
- Social Media and Marketing Grads welcomed
Apply
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Extra information
Who are Supernova?
It exists to create a bright, positive, and inclusive social media experience and to share the vast advertising wealth generated by social media with charities and good causes. Our brand values are: Purposefulness, Inclusivity, Fun, Kindness.
- Status
- Closed
- Education Level
- College, University
- Location
- Nationwide
- Working hours per week
- 10 - 15
- Type of Contract
- Casual / Part Time Jobs, Weekend, Work from home
- Salary indication
-
£10.00 Per Hour
- Responsible for
- Supernova is The Social Network that Gives Back!
- Profession type
- Advertising / Marketing / PR , Online Marketing
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- Yes
- Languages
- English
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