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Service Delivery Manager in null

Job description

Location: Wakefield (currently remote due to Covid-19) 

Day rate: Circa £400 per day 

Job type: Contract 

Start date: ASAP 

Contract length: up to 12 months 

 

Solutionize Global is one of the UK's fastest growing Managed Service Providers, some of our clients include top tier technology companies and we are also a Dell Gold Partner. We are looking for a highly experienced ITIL certified Service Delivery Manager for an exciting engagement as part of a wider programme of work we are delivering. 

 

Responsibilities: 

 

·             Management of complex incidents across multiple suppliers both internally and externally, escalating issues where appropriate 

·             Management of Major Incident, Problem, Change and Risk Management processes 

·             Management of change and release activity across all service providers 

·             Organisation and coordination of investigation of events and monitoring of events, ensuring they are dealt with in a timely manner 

·             Responsible for ensuring a continuous improvement approach with service improvement activities cross-functionally 

·             Responsible for reporting on service improvement across various KPI’s

·             Management of service providers, reviewing service performance and building supplier relationships

·             Responsible for an organisational wide service improvement plan, ensuring this is implemented to improve service delivery and user experience

 

Experience Required: 

 

·             ITIL v3 or v4 Service Management certification or equivalent practical experience 

·             Strong stakeholder management capability 

·             SIAM knowledge / experience 

·             Previous experience and knowledge of Incident, Change & Process Management 

 

If this sounds like the perfect opportunity for you then please get in touch with a member of the SG Team today. 

Extra information

Status
Closed
Education Level
Other
Location
null
Working hours per week
4 - 40
Type of Contract
Casual / Part Time Jobs
Profession Sub-category
Sales
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Sales Jobs | Casual / Part Time Jobs | Other

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