Pockit is a fair, no-nonsense alternative to traditional banking. We’re there for customers who’ve been ignored or locked out by the high-street and offer disruptive new products that are custom-built for the millions of consumers that are currently underserved.
We’re a lively, diverse, and international team, based across offices in London, Newcastle, and Poland. You’ll be joining a team that fosters curiosity, ambition, accountability, and resilience. You’ll be made to feel at home straight away.
25 days holiday (plus public holidays) increasing with tenure, enhanced family friendly leave (dependant on tenure) and a well-stocked office snack cupboard are just a few of the benefits you’ll enjoy as a Pockiteer.
Already serving 500,000 customers throughout the UK, Pockit's no-fuss current account offers all the tools you’d expect from a bank – and many more. A well-structured and agile engineering team creates new features from scratch regularly and continually improves our existing offering to ensure we’re serving customers in the best way possible.
Pockit’s product set is highly distinctive and contains elements found in no other current accounts, such as a credit-builder and transparently priced microloan (as well as direct debit, peer-to-peer transfers, and the unique ability to pay in with cash at virtual branches). Opening an account takes 3 minutes from any phone or desktop, and the product has accessibility at its heart.
We are looking for a proactive and motivated part-time (16-20 hours a week) 1st Line IT Support Engineer to assist with the maintenance and day-to-day running of the Pockit IT estate. The role holder will provide face-to-face support, as well as electronic support and communications. You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, whilst taking every advantage of the learning opportunities that will be a core part of the role. We are seeking someone with excellent communication skills who can interface directly with internal stakeholders to understand their needs in order to support, administer and enhance the systems and processes accordingly. You will be responsible for undertaking a varied range of systems, networking and infrastructure activities with oversight/direction from the Head of Engineering & IT.
The role will be very hands-on and require the successful candidate to gain an understanding of all the relevant business areas. This is great opportunity to develop a rewarding but flexible IT support career in Fintech, and reach your full potential.
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