Internal Communications & Engagement Specialist in London

Job description

About us

At GoCardless, we’re passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they and their customers are in the world.

Today, we help over 60,000 businesses take the pain out of getting paid, so they can focus on what they do best. And through our partnerships with over 200 software providers such as Xero, Zuora, Salesforce and Quickbooks, more and more businesses are benefiting from our unique global payments platform every day. We process $15bn of payments a year across more than 30 countries, powering recurring payments for businesses worldwide, from multinational corporations to small businesses. 

We’re headquartered in the UK, and backed by some of the world’s leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners, Notion Capital and Bain Capital. Over 500 employees worldwide have decided to develop their careers with us. We’ve built a friendly, collaborative culture where we hire and develop people who share our desire to do work we can be proud of. We value learning and feedback, and support colleagues to develop in their role and more broadly in their career.

About the team

Internal Communications at GoCardless sits within the People Team and exists to

• Drive alignment, so everybody has a clear understanding of what the business is trying to achieve and how we each contribute
• Build trust and advocacy at all levels
• Foster and scale our fantastic culture, lift engagement and help to make GoCardless an awesome place to work - particularly during the times we can’t be together in person

• The predominant focus of this role is to partner with our Product Development (PD) and Go To Market (GTM) teams to develop and deliver effective communication & engagement activity which drives alignment and shared understanding amongst these groups
• Manage their existing cadence of communication and actively make improvements to increase engagement and effectiveness within these groups; this includes regular Town Hall sessions, kick-off meetings, functional offsites and ad-hoc comms as needed
• Work with the leaders of these teams to guide and assist them to deliver impactful leadership communications and widen the opportunity for two-way engagement with their teams and the wider business
• The remainder of your time will be spent working on company-wide communications and culture projects as required - this will include delivering ‘day to day’ comms activity (ensuring alignment with PD/GTM where necessary), all-GC Town Halls, channel management, one-off projects and supporting our company offsite, GC Live
• Contribute to the overall internal communications plan and approach, ensuring what we do is impactful and positively contributes to the growth and success of GoCardless.

This is the role for you if you already have some experience in communications, alongside a creative mind and a willingness to try new things; GoCardless is a place where you can build on those foundations, make a genuine impact and - we hope - have some fun while you’re doing it.

Specifically:

• Some prior experience in internal communications, where you’re looking to take the next forward step in your career
• Exceptional writing ability; you’re unphased by technical jargon and can easily transform complexity into something compelling and easy to understand, all in our authoritative and friendly tone of voice
• You know how to get the very best from various channels & platforms — from straightforward emails through to Slack, Zoom, intranet and more; you’re keen to explore new technologies that enhance what we do
• You’re happy to be hands on and get things done, often having to prioritise multiple tasks at once and ultimately deliver communications to the right people, at the right time, in ways which work best for them
• It’s beneficial if you’ve had exposure to things like event management so we can brilliantly deliver kick offs and functional events.
  

Life at GoCardless

Diversity is hugely important to us and we welcome applications from those with disabilities and from under-represented backgrounds. Throughout our hiring and onboarding process we make any reasonable adjustments necessary to create a level playing field and continually look at how we can improve in this area. We also have active ‘employee resource groups’ (such a BEAM and Rainbow) that are supported and sponsored by members of our Exec team; they work to engage and inspire our employees on diversity & inclusion topics throughout the year.

We offer flexible working hours and remote working arrangements, enhanced parental leave and pension packages. You’ll also receive equity, because we believe having this ‘buy in’ is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

Here at GoCardless we value flexibility, and throughout the challenges of the Covid-19 pandemic we've listened to our global GeeCees to gain a better understanding of the positives and negatives of working remotely (which we've been doing since March 2020).

Their feedback helped us develop our 'Adaptive Working' model, rolling out mid to late 2021. It's built around three components: days in the office, remote working, and enhanced environments. This means teams will be able to come into a GC office between one and three days per week for collaboration and teamwork, with the rest spent working remotely to enable a healthy work/life balance. We’ll also be reimagining our office environments so they enhance the collaboration and socialisation aspects our GeeCees told us they value most highly.

We continually review this approach in conjunction with the changing restrictions in each of our locations; additionally we offer support to maintain wellbeing and comfort, including subsidised home office equipment, workstation assessments and a range of remote social activities you can dip in and out of whenever you fancy.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

Extra information

Status

Closed

Education Level

Other

Location

London

Working hours per week

4 - 40

Type of Contract

Casual / Part Time Jobs

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English