Field Delivery Manager in Cambridge

Job description

Our client is a growing Global organisation within the Energy Market, and we are looking for a manager to set up and run their installation team. In the up-and-coming years there will be over 100,000 installations to be completed in homes across the UK and this role is a newly created position to head up the technicians who will be completing the works. You will be responsible for ensuring the highest levels of customer service and delivery to our client’s customers.

Start: ASAP

Location: Outskirts of Cambridge, Cambridgeshire

Hours: 40 hours per week

Salary: Circa 40,000 - 50,000 DOE Car Allowance Bonus Scheme

Benefits: 22 days holiday per annum (Jan-Dec) rising by 1 day per full year employed until 25 days holiday have been awarded, Salary Sacrifice, EV Leasing Scheme - car allowance, Eligibility to participate in the company bonus scheme, auto-enrolment pension, critical illness and group life schemes, Employee Discount Scheme, Discounted Gym Membership, Cycle to work scheme, Intercompany annual soccer tournament with minimal employee contribution required (held in Europe), Free tea coffee

This is a management position and therefore you will be responsible for working closely with the Managing Director and Leadership team to set and implement policies and procedures.

You will contribute to operations information and recommendations to strategic plans.

Duties:

• Establish and manage a team of in-house technicians - up to 10 initially
• Manage field delivery team to provide optimum customer services
• Develop and implement full end to end workflow for the field delivery team from order to the completion of equipment commissioning
• Build a network of approved sub-contractors
• On-boarding and training of in-house technicians and new Sub-contractors
• Build the administrative support function required for scheduling of appointments
• Manage the admin team supporting the field work
• Implement a Field Service Management tool for customer appointment scheduling, resource allocation, parts and equipment provision
• Co-ordinate with Customers to engage and inform Residents about meter installation plans
• Investigate and resolve any issues resulting from substandard performance
• Ensure company policies and procedures are followed
• Provide support and guidance to service staff
• Develop programs to improve technical and customer service skills of delivery staff
• Address customer enquiries, resolve issues and obtain customer feedbacks proactively
• Identify and resolve employee concerns/complaints
• Maintain positive and healthy relationship with internal teams and sub-contract partners
• Prepare and complete action plans
• Implement production, productivity, quality and customer-service standards
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Recruit, select, train, assign, schedule, coach, counsel and discipline employees

Skills and Experience Required:

• Technical background of managing installations technicians / engineers
• Prior operational management experience
• Understanding of field service management tools
• Ability to manage time and workload effectively
• Experience in negotiating and working with sub-contractors
• Excellent communication skills
• Practical and pragmatic decision making
• Leadership skills
• Ability to engage and motivate others
• Highly organised and strong attention to detail
• Positive, can-do attitude with aptitude and desire to learn
• Passion for quality of delivery
• Willingness to go above and beyond

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Extra information

Status

Closed

Education Level

Other

Location

Cambridge

Working hours per week

4 - 40

Type of Contract

Casual / Part Time Jobs

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English