Customer Service Manager - Market Kitchen Lincoln

About The... Customer Service... Full Time, 40 hours per week,... Morrisons Market Kitchen is coming to... We are excited to recruit a Customer Service Manager to take on this key role in our new Lincoln...

Job description

About The Role
Customer Service Manager
Full Time, 40 hours per week, Lincoln
Morrisons Market Kitchen is coming to Lincoln

We are excited to recruit a Customer Service Manager to take on this key role in our new Lincoln Market Kitchen concept, joining at the very beginning of the journey.
Market Kitchen is a brand new concept for Morrisons and will be based within our busy Lincoln Store following the successful launch of Market Kitchen Canning Town, London & Market Kitchen Piccadilly, Manchester.

Market Kitchen will use ingredients straight from our famous Market Street to create delicious and affordable meals for customers. Customers can either wait for food to be prepared by our chefs, pick it up in pre-packed portions, or order food from home via Deliveroo. Our food offering will be trend driven and often reacting to consumer behaviours and feedback and will offer tasty dishes on the go at affordable prices. 

 
As Customer Service Manager you will engage with our customers on how we can enhance our services and feedback to the respective business areas. You’ll lead by example to deliver excellence at all times.
It will be a fun, whilst fast-paced environment and a unique opportunity to be part of an innovative new concept where your expertise and passion for great food and service is crucial to the brand’s ongoing success.
About You
All the right Ingredients

You’ll be a confident, committed and ambitious individual with a passion for the industry. You will thrive within a busy, concept driven environment and demonstrate the ability to successfully influence change. A forward-planner who can also adjust to changing priorities and trends whilst building engaged and high performing teams, sharing your knowledge and experience.
In return for your dedication we’ll offer a comprehensive training plan and a very competitive salary and benefits package. You will enjoy and be encouraged to have a great work life balance whilst remaining flexible in your approach to working hours. 
Skills and Experience


Working towards Hospitality Supervision and Leadership qualifications or has relevant experience in the hospitality industry    
Minimum level 3 Award Food Safety in catering for supervisors, with level 3 Award in Allergens    
Commercially aware, with a good understanding of the local community and customer base
About The Company
Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.
At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Extra information

Status
Open
Location
Lincoln
Published at
19-07-2021
Profession Sub-category
Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Apply now

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