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General Manager in Waiting - Nationwide in Inverness

Wren Kitchens are looking for hardworking individuals to join their family owned manufacturer and retailer of fitted kitchens. Full training is provided so previous experience is not required!

Job description

About The Company
Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of £700m.
We’re proud to say that we manufacture all our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.
In 2020 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.
About The Role

About the Role

Due to Wren Kitchen’s continued success we are looking to recruit our next generation of General Showroom Managers nationwide.  With over 100 showrooms in the UK from Inverness to Plymouth, we are looking for candidates that cover all areas.

You will be trained and work with an experienced manager in one of our showrooms of excellence, learning the fundamentals of managing a Wren Kitchens showroom. This will give you the opportunity to learn hands on by sharing the day-to-day responsibility of leading a team and looking after our customers. This fast-paced learning experience will help build your knowledge and develop your skills towards managing your own showroom.


Main responsibilities:

  • Motivate, develop, and engage a successful design team to achieve key performance metrics 
  • Manage the end-to-end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery, and installation
  • Managing and coaching in the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
  • HR; Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
  • Working with Installation Managers to ensure service standards of installers and installations are maintained
  • Working with the Assistant General Manager to identify individual training requirements across the showroom team
  • Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
  • Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
  • Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
  • Supporting the showroom team with escalations and issue resolution and where required escalate to central customer service and installation teams
  • Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally
  • Ongoing recruitment of exceptional Kitchen Sales Consultants, Assistant General Managers, Survey and Planning Auditors and Information Advisors to achieve showroom targets and budgets
  • Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom


You will attend our Kitchen Academy where you will be trained in the role of a Kitchen Designer, learning our product ranges and CAD system, enabling you to plan and design kitchens. Our Academy is a residential course which is expensed with travel and accommodation, as well as breakfast and evening meal allowances.

In the following months, you will participate in a blended management programme, which will equip you with all the knowledge and skills required to succeed in your new role. You’ll develop your kitchen and management knowledge through e-learning modules and face-to-face support from a dedicated Management Trainer.


What's great about working for us?

  • A fantastic team environment, with great facilities 
  • Uncapped earning potential 
  • Commission paid during annual leave
  • Excellent training and development programmes
  • Fantastic career progression
  • High-quality IT equipment and software
  • 25 holiday days (pro rota)
About You

We are looking for self-motivated high achievers who are passionate about looking after our customers and driving results.  

  • Are you passionate and driven to succeed?
  • Do you thrive from working in a fast-paced environment?
  • Do you put the customer at the heart of your business?
  • Have you ever motivated a team to success, by coaching and driving KPIs?
  • Are you looking for your next career challenge?

If this sounds like you then apply today!

Below are some key points about you to consider for your application:

  • You’ll have experience in a retail or sales management role
  • You can work 40 hours a week including weekends and evenings
  • You are customer-focused and prepared to work in a fast-paced, ever-growing environment
  • You'll have the ability to motivate a large sales teams to achieve KPIs
  • You'll be results-driven and have experience hitting or exceeding targets
Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. Please see the DBS policy on our careers site for more information

Extra information

Type of Contract
Graduate Jobs
Profession Sub-category
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Inverness | Retail Jobs | Graduate Jobs

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