Science Graduate - Customer Support Assistant - Speciality Chemicals in Reading

Job description

Our Client is a Speciality Chemical Company. They currently have a vacancy for a Customer Support Assistant - Cosmetic and Pharmaceutical Ingredients. This position will be office based near Bracknell in Berkshire and is a full-time permanent role.

This role will suit a school leaver with Science A Levels or a BSc in a scientific subject (or equivalent / similar)

Job Purpose

• The primary function of the Customer Support Assistant is to help with customer enquiries and internal sales / technical tasks
• You need to provide excellent customer service and support to the sales / technical teams
• You need to be detail orientated, self-motivated and able to manage your own workflow

Key Responsibilities

• To promptly respond to customer enquiries, including arranging samples, filling in technical forms, sending product information and technical documents
• To complete administrative tasks, including updating CRM and sales tools
• To prepare for (e.g. via kit creation) customer events and trade shows
• To help the sales / technical teams with customer requests as and when needed
• To provide prototypes as requested, liaising with the lab / head office, maintaining stock and reviewing the range as appropriate. This includes packing prototypes orders for shipping and filling samples as requested
• To ensure that external directories and internal files are kept up to date with the correct technical information
• To handle phone and email requests simultaneously, processing inbound customer enquiries and internal tasks at the same time

How to Excel in this Role

• This role will suit a school leaver with Science A Levels or a BSc in a scientific subject (or equivalent / similar)
• Be a can-do person who is happy to get stuck in to get the job done, whether the task falls into sales, marketing, technical or business development
• Be incredibly detail orientated, with excellent written English
• Suggest ways to improve processes or save costs
• Be proactive, bring ideas to the table
• Be able to show how quickly and thoroughly you respond to customer enquiries
• Candidates must have a full UK Driving Licence

In return our Client is offering a basic salary of £20,000 - £23,000 per annum plus benefits. (Salary is negotiable and dependent on experience).

Please e-mail your C.V to Lorraine Roger, Director at Atom Recruitment Ltd.

Extra information

Status

Closed

Education Level

Other

Location

Reading

Working hours per week

4 - 40

Type of Contract

Casual / Part Time Jobs

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English