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Information Technology Service Delivery Manager in Manchester

OverviewAs IT Services Delivery Manager you will lead the delivery of key IT projects and Process transformation. Working collaboratively all the teams involved, you will build and execute plans to achieve desired objectives and outcomes.  You will be a key interface with the Projects and Programme Delivery team. Reporting to the Technical Services Manager, the Delivery Manager will build and drive the IT Services continuous improvement change agenda. You will be experienced in delivering multifaceted technical and service projects from initiation through to completion, mapping out the end-to-end processes and managing the delivery of high quality IT solutions to agreed timescales.   Preferred Skills and ExperienceProven delivery & proj

4 - 40 hours per week

Job description

Overview


As IT Services Delivery Manager you will lead the delivery of key IT projects and Process transformation. Working collaboratively all the teams involved, you will build and execute plans to achieve desired objectives and outcomes.

 

You will be a key interface with the Projects and Programme Delivery team.

 

Reporting to the Technical Services Manager, the Delivery Manager will build and drive the IT Services continuous improvement change agenda.

 

You will be experienced in delivering multifaceted technical and service projects from initiation through to completion, mapping out the end-to-end processes and managing the delivery of high quality IT solutions to agreed timescales.   


Preferred Skills and Experience


  • Proven delivery & project management experience
  • Excellent planning and organisation techniques, combined with interpersonal and facilitation skills that provide the ability to communicate confidently, effectively and clearly at all levels.
  • Proficiency in the use of planning techniques, as well as the use of project management software and associated tools to support planning, monitoring and control
  • Delivery and results focused with a desire to deliver successfully and at pace.
  • Risk, Issue & quality management
  • Strong analytical, problem-solving and decision-making skills
  • Self-motivated; ability to use initiative and prioritise proactively
  • Knowledge of  Technology, IT Service Management tools and best practice
  • Open to feedback and ideas


Main Responsibilities


  • Create, maintain and execute delivery plans for internally delivered work including milestone plans, issues, risk, dependency and change management required for successful delivery
  • Engage with teams early in delivery lifecycle to allow them to plan for upcoming work appropriately
  • Provide up to date and accurate project projections
  • Provide a point of escalation against which issues, concerns or improvements can be raised and managed
  • Manage the reporting of progress, issues, dependencies and risks to stakeholders and make recommendations to influence decision making in order to maintain progress towards delivery and benefits realisation.
  • Responsibility for operational acceptance procedures associated with IT Projects working closely with Team Managers and other Technology teams throughout the delivery process.
  • Ensure all configuration details and documentation is in order to provide an accurate record of the IT and Application Services.
  • You will need to build strong relationships across a broad set of technology teams
  • Contribute to technology roadmap and strategy for the provision of end-user computing services.
  • Provide visibility on the roadmap and the interdependencies within the roadmap, e.g. Constraints affecting packages of work, Resource allocation or in project blocking issues

Extra information

Status
Closed
Education Level
Other
Location
Manchester
Working hours per week
4 - 40
Type of Contract
Casual / Part Time Jobs
Profession type
Sales
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Manchester | Sales Jobs | Casual / Part Time Jobs | Other