23 hours per week
Between £15,000 and £15,000 Per Year
What are you going to do:
Job Brief
- We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Moneybox Support team to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers on a part-time basis. We want to go above and beyond wherever we can and ensure that using the service is a great experience.
What you’ll do
- Interacting with current and potential customers through Intercom and phone to address any queries they have.
- Interacting with the Operations and Compliance team to ensure a great customer experience.
- Interacting with the Product team to continually improve the customer experience.
- Look for ways to go ‘above and beyond’ to make customers happy.
Who you are
- A driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company.
- Naturally personable, great communicator who has a passion for their work and the people they work with.
- Excited about being part of a fast-growing company that’s trying to make a positive mark on the world.
- Knows how to have fun whilst maintaining a professional outlook.
-
Working hours: You will be required to work 3 days of 7.5 hours (with 1 hour for lunch) between Friday-Tuesday. You will be required to select 3 days of your choice at least one month in advance which must include one weekend day. Shifts will be between 8am to 8pm (Weekend shifts will be 9am – 5:30pm only)
Experience and skills
- Excellent written and spoken English.
- Ability to work well both individually and as part of a team.
- Degree educated or relevant work experience.
- Good analytical and problem solving skills.
- A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing start up environment.
What we offer:
- Competitive salary
- Desk, chair and lamp allowance
- Company growth share package
- Pension enrollment
- Perkbox – selection of 200+ perks
- Opportunity to attend industry conferences and events
- Company Share options
- Competitive remuneration package
- Thriving collaborative and inclusive company culture
- Be in an environment where you are listened to and can actually have an impact
- 25 days holiday
What we ask:
- Teamwork
- Communication
- 0 to 6 months
- At least finished college A levels
Apply
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Extra information
You have a great opportunity to join a fast-growing, award-winning and super ambitious startup whilst being able to make in an impact working with a friendly team of highly motivated individuals.
- Status
- Closed
- Education Level
- Other
- Location
- London
- Working hours per week
- 23
- Type of Contract
- Casual / Part Time Jobs, Weekend
- Salary indication
-
Between £15,000 and £15,000 Per Year
- Responsible for
- Interacting with customers via live chat, phone and email
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
London | Customer Service Jobs | Casual / Part Time Jobs | Weekend | Other
