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Customer Services Assistant in Falmouth

Customer Services & Digital Marketing AssistantIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Do you have a passion for health and wellbeing? Would you like to work for a positive company creating optimal living and working environments? Do you value a high level of customer care? Are you fully immersed in all digital channels with experience in digital marketing? We are looking for a digital marketing graduate (or similar) with some commercial experience to join an exciting start-up company based in Falmouth, Cornwall. This role is a combination of customer services and digital marketing support. Customer Services areas include: - Process customer ord

Job description

Customer Services & Digital Marketing Assistant


If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

Do you have a passion for health and wellbeing? Would you like to work for a positive company creating optimal living and working environments?

Do you value a high level of customer care? Are you fully immersed in all digital channels with experience in digital marketing?

We are looking for a digital marketing graduate (or similar) with some commercial experience to join an exciting start-up company based in Falmouth, Cornwall.

This role is a combination of customer services and digital marketing support.

Customer Services areas include:

- Process customer orders, arrange and book national and international despatches, twice weekly via couriers and Royal Mail

- Pick and pack orders in line with Company Brand values (requires excellent packing and tidying skills)

- Check status of delivery of international orders weekly to ensure there are no import issues or delays in previous despatches

- Weekly stock checks, stock rotation monitoring and recording

- Send supplier invoice data to accounts system

- Liaise with management for supplier payments

Digital Marketing areas include

- Upload new product information and imagery to Company Shopify website (training will be provided but some knowledge of Shopify would be beneficial)

- Assist in the development of the product knowledge base and FAQ

- Produce top-level weekly monitoring reports (using Shopify & GoogleAnalytics)

- Monitor social media channels to ensure all customer queries have been responded to

- Engagement and social media community building (following brand guidelines)

- Support email marketing and paid advertising campaigns

If you have a marketing, creative or design background this will be put to great use and hands-on experience gained in a fast-growing business.

This is initially a part-time role (2 days per week) that could develop into a full-time role for the right person.

About us

Our business curates health and wellbeing products including clean air, clean water, EMF protection, infrared saunas and other wellbeing aids. We continually evolve and refine our offering, staying abreast of the latest technologies and scientific research. We offer consultancy services for homes and businesses, covering building biology, fengshui, geomancy, space clearing, EMF surveys and EMF shielding. Our aim is to create optimal living and working environments that make you feel great.

Jenkin Halls Recruitment is acting as a Recruitment Partner for this opportunity

Extra information

Status
Closed
Education Level
Other
Location
Falmouth
Working hours per week
4 - 40
Type of Contract
Casual / Part Time Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Customer Service Jobs | Casual / Part Time Jobs | Other

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