Customer Advisor (55212) in Glasgow

Retail Customer Advisor - Franchise

The Job:

Joining an EE franchise store doesn’t mean becoming an EE employee (you’ll work for the franchise owner). But it does mean enjoying real retail action at the heart of the high street. And now that EE are rolling out double speed 4G and a new wave of services, there couldn’t be a better time to join.

Working directly for your franchise manager, you’ll discover it’s not just our customers who get the best from the EE brand. Surrounded by the latest products, all presented in an easy-to-understand way, you’ll be on hand to give demonstrations, encourage customers to have a play themselves, and hit your sales targets by helping them find exactly the right product or service.

What you’ll do:

• Contribute to your store’s success by bringing to life the EE ethos of sales through sensational service
• Keep up to date with all of our products, services and promotions, and those of our competitors
• Engage customers in genuine, enjoyable conversations to understand their needs, help them choose the right products and show them how those products can make their mobile life better
• Take pride in the appearance of the store, keeping it clean and tidy at all times

You’ll definitely:

• Have a strong background engaging and delighting customers in a sales or service environment
• Be able to show how you’ve worked to and achieved targets or deadlines
• Show an interest in communications technology
• Enjoy being part of a team but still have the drive to work on your own initiative

You might even:

• Have worked in retail
• Know a thing or two about the telecoms sector

What’s in it for you:

• Competitive salary
• Generous commission

What’s next:

We look for the best people to join us. And to help us find them, we’ve created this simple but effective recruitment process. You need to pass each stage to carry on to the next:

• Visit our website and complete our online application form
• We’ll send you a link to our online assessment which shouldn’t take more than half an hour or so to complete
• One of our recruiters will call for a short conversation around motivation for the role and availability
• Come along to the store for an interview with the manager, a sales exercise, product exercise and 5 minute presentation