First Line Manager in Northampton

First Line Manager  

SDC - Northampton

Permanent, Full time opportunity

Shift working

Pets at Home Ltd has over 430+ stores across the UK and continues to grow and evolve each and every year. Our Distribution Centre in Northampton houses both retail and multi-channel operations. The site currently has approx. 650 colleagues with the capacity to expand the operation further.

This is a really exciting opportunity to join a growing business as a First Line Manager supporting the retail sector in our DC in Northampton, with excellent progression paths available. You will be 4 on 4 off, rotating days and nights.

Job Description

• Reporting to the Site Shift Manager, responsible for all operational and site aspects of a Distribution Centre.
• Maintain a proactive approach to risk management and adherence to site health & safety regulations to ensure a safe working environment.
• Ensure the operation consistently meets the requirements of the business, in terms of quality, productivity, daily and weekly operations reporting and key performance indicators (KPI) management.
• Identify opportunities for continuous improvement and added value whilst key service levels are not affected.
• Maintain the accuracy of the warehouse stock file, ensuring stock control processes and controls are adhered to.
• Responsible for developing a collaborative relationship with internal teams & suppliers to ensure that communication within the operation is consistent.

Principal Accountabilities

• Conduct daily briefs to the team, covering volumes to be picked/service level/damages/error rate and own shift case rate, also covering the % picked and actual against the business demand.
• Plan and manage the day to day requirements of their designated area to meet demands, utilising the colleagues available in the areas that suit for that days requirements.
• Monitor all absence from work ensuring all Return to Work Interviews are completed and action taken where required.
• To liaise with Stock Control daily to discuss warehouse cross offs and availability   and rectify accordingly, covering any replenishment errors.
• To ensure all accident / incidents investigations are carried out and reports presented to Human Resources.
• Be pro-active in the planning of the shift patterns including precise and accurate handover shift by shift.
• Carry out the disciplinary procedure up to the written warning stage, ensuring that all disciplinary procedures have been adhered to within the Company handbook.
• Liaise with agency representative on a daily basis regarding performance/absence/ holiday/discipline.
• Liaise with transport department daily to assist in the best way to consolidate loads without jeopardising the service to stores.
• To promote a safe working environment for all colleagues and that all the colleagues are briefed on statutory regulations as well as company regulations relevant to Pets at Home.
• Manage all the overtime that is required taking into account the budget figures that have been set within individual areas to meet the business and costs demand.
• Oversee the holiday entitlement for their areas and manage in line with the site policy.
• Produce accurate KPI’s on a daily basis for the Site Shift Manager ensuring all information is reliable and precise. 
• Ensuring that the general standard of housekeeping is to agreed standards.
• Ensure that all mechanical handling equipment (MHE) is maintained and operated to safe working standards in accordance with health and safety requirements.
• Ensure all colleagues are fully trained to carry out their tasks effectively.
• Maintain effective and constructive colleague relations.
• Represent the warehouse on the colleague improvement forum and health and safety committees.
• Will act upon and follow up any other reasonable requests as identified by senior management

Candidate Attributes

• You will need to be a career focused, highly motivated management professional
• Have demonstrable experience in leading a team within a Logistics/Supply Chain/Warehouse/Distribution Centre setting
• Proficient IT capability, comfortable with WMS systems (JDA or similar)
• Flexible to the ever changing business needs
• Good leadership qualities, ability to influence change with a flexible approach to work
• Additional qualifications relevant to the role such as H&S, IOSH, NEBOSH, Fire training, Risk Management and Racking inspections

We are looking for people who will

• Take pride in what they do
• Work as a team
• Strive to be better every day
• Do what they say they will do
• Make it fun
• Put pets before profits

Our teams support each other by being

• Courageous
• Honest
• Respectful
• Inspiring
• Supportive

Details of package

• Salary – Band E, £28,600 - £30,000 (depending on experience)
• 10% (of salary) shift pay for working weekends and nights
• Holidays – 23 days including bank holidays, rising to 25 days after two years’ service
• An extra day’s holiday when it’s your birthday
• Stakeholder pension plan
• Personal Health Insurance scheme (if in Pension Scheme)
• Life assurance: 4 x salary

• 20% Pets at Home discount scheme after 12 weeks service
• Pets at Home “Treats” voluntary benefits package     

What we are looking for: warehouse manager, shift manager, first line manager, warehouse