First Line Manager in Northampton

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

First Line Manager - SDC Northampton
Full-time, £28,600 - £30,000 per year

Ref: 3712

Salary: £28,600 - £30,000 per year

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Swan Valley Way, Northampton, Northamptonshire, NN4 9BD


First Line Manager  

SDC - Northampton

Permanent, Full time opportunity

Shift working


Pets at Home Ltd has over 430+ stores across the UK and continues to grow and evolve each and every year. Our Distribution Centre in Northampton houses both retail and multi-channel operations. The site currently has approx. 650 colleagues with the capacity to expand the operation further.


This is a really exciting opportunity to join a growing business as a First Line Manager supporting the retail sector in our DC in Northampton, with excellent progression paths available. You will be 4 on 4 off, rotating days and nights.


Job Description

  • Reporting to the Site Shift Manager, responsible for all operational and site aspects of a Distribution Centre.
  • Maintain a proactive approach to risk management and adherence to site health & safety regulations to ensure a safe working environment.
  • Ensure the operation consistently meets the requirements of the business, in terms of quality, productivity, daily and weekly operations reporting and key performance indicators (KPI) management.
  • Identify opportunities for continuous improvement and added value whilst key service levels are not affected.
  • Maintain the accuracy of the warehouse stock file, ensuring stock control processes and controls are adhered to.
  • Responsible for developing a collaborative relationship with internal teams & suppliers to ensure that communication within the operation is consistent.


Principal Accountabilities

  • Conduct daily briefs to the team, covering volumes to be picked/service level/damages/error rate and own shift case rate, also covering the % picked and actual against the business demand.
  • Plan and manage the day to day requirements of their designated area to meet demands, utilising the colleagues available in the areas that suit for that days requirements.
  • Monitor all absence from work ensuring all Return to Work Interviews are completed and action taken where required.
  • To liaise with Stock Control daily to discuss warehouse cross offs and availability   and rectify accordingly, covering any replenishment errors.
  • To ensure all accident / incidents investigations are carried out and reports presented to Human Resources.
  • Be pro-active in the planning of the shift patterns including precise and accurate handover shift by shift.
  • Carry out the disciplinary procedure up to the written warning stage, ensuring that all disciplinary procedures have been adhered to within the Company handbook.
  • Liaise with agency representative on a daily basis regarding performance/absence/ holiday/discipline.
  • Liaise with transport department daily to assist in the best way to consolidate loads without jeopardising the service to stores.
  • To promote a safe working environment for all colleagues and that all the colleagues are briefed on statutory regulations as well as company regulations relevant to Pets at Home.
  • Manage all the overtime that is required taking into account the budget figures that have been set within individual areas to meet the business and costs demand.
  • Oversee the holiday entitlement for their areas and manage in line with the site policy.
  • Produce accurate KPI’s on a daily basis for the Site Shift Manager ensuring all information is reliable and precise. 
  • Ensuring that the general standard of housekeeping is to agreed standards.
  • Ensure that all mechanical handling equipment (MHE) is maintained and operated to safe working standards in accordance with health and safety requirements.
  • Ensure all colleagues are fully trained to carry out their tasks effectively.
  • Maintain effective and constructive colleague relations.
  • Represent the warehouse on the colleague improvement forum and health and safety committees.
  • Will act upon and follow up any other reasonable requests as identified by senior management


Candidate Attributes

  • You will need to be a career focused, highly motivated management professional
  • Have demonstrable experience in leading a team within a Logistics/Supply Chain/Warehouse/Distribution Centre setting
  • Proficient IT capability, comfortable with WMS systems (JDA or similar)
  • Flexible to the ever changing business needs
  • Good leadership qualities, ability to influence change with a flexible approach to work
  • Additional qualifications relevant to the role such as H&S, IOSH, NEBOSH, Fire training, Risk Management and Racking inspections



We are looking for people who will

  • Take pride in what they do
  • Work as a team
  • Strive to be better every day
  • Do what they say they will do
  • Make it fun
  • Put pets before profits


Our teams support each other by being

  • Courageous
  • Honest
  • Respectful
  • Inspiring
  • Supportive


Details of package

  • Salary – Band E, £28,600 - £30,000 (depending on experience)
  • 10% (of salary) shift pay for working weekends and nights
  • Holidays – 23 days including bank holidays, rising to 25 days after two years’ service
  • An extra day’s holiday when it’s your birthday
  • Stakeholder pension plan
  • Personal Health Insurance scheme (if in Pension Scheme)
  • Life assurance: 4 x salary
  • 20% Pets at Home discount scheme after 12 weeks service
  • Pets at Home “Treats” voluntary benefits package     

What we are looking for: warehouse manager, shift manager, first line manager, warehouse

Organisation: Pets at Home

Date Posted: 03-08-2021

Expiry Date: 01-08-2031

Extra information

Type of Contract
Graduate Jobs
Published at
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required
Apply now

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